Job Purpose We are searching for an experienced Putco Team Lead: Kwaggafontein at our Kwaggafontein facility. Primary Duties and Responsibilities We are searching for a detail-oriented and proactive Team Lead to manage our Putco outlet that predominantly services Putco Passengers. The Team Lead will be responsible for managing all aspects of the outlet which includes Financial Reconciliation, Process and Staff management as well as driving sales targets. Opening and Closing of the BLD Putco Ticket Site and Security Inspections Responsible for opening and closing the BLD Putco Ticket Site as per shift requirement. Ensure that all BLD staff entering the premises are body searched and have their bags searched by a security guard when entering and leaving the site. Ensure all money is declared to the security guard and documented and signed for in the declaration. Ensure all bags, money bags (purses and wallets) and cell phones are placed in a locker provided on the site. Be present and observe the security search of items (bags, cell phone and money). Observe the removal of the items from the locker by the cashier, the placement back in the locker, or when the employee is leaving the premises. Cashier Shift Activities Supervised Allocation of smart tap card stock to the cashier. Responsible for recording the opening and closing box number of the issued stock on the daily stock sheet. The supervisor and the cashier sign that the stock was issued and received respectively. Card stock, cash float, cash draw, float bag, and float bag seal are issued to cashier and signed for by both parties. Responsible for issuing and signing additional card stock to cashier as and when required during the shift. End of shift, print report to be printed by the supervisor. Shift Reconciliations Performed Daily Responsible for reconciling the shift report with the cash drop safe deposit slips and the returned card stock numbers. Responsible for reconciling the cash float. Ensure all issues with the previous day’s reconciliations that require supervisor attention are brought to the attention of the supervisor Operations Financial Manager. All previous day reconciliation issues need to be closed out the following day between the Operations Financial Manager, the required supervisor and tech ops. Card Stock Management Daily counting of card stock in the branch before the opening of the shift. Ensure all card stock is kept in the safe, which remains locked at all times. Ensure all new cards delivered to the branch are receipted in the card stock register and signed for. Fill in the stock count in the stock register. Prepare for bi-weekly audits conducted on site by the Operations Financial Manager. Responsible for all ticket stock orders placed, delivery, receipting, and recording of processes must be followed. Card Stock Cancellation Process Validate all transaction requests (cards that printed, or card errors, but the transaction was completed) that require cancellation through tech ops before being actioned. Customer Interaction Customer query resolution. Daily face-to-face interaction with customers. Respond to customer queries and escalates where necessary. Self-Management Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained. Demonstrate consistent application of internal procedures. Plan and prioritize, demonstrating abilities to manage competing demands. Demonstrate abilities to anticipate and manage change. Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs. Continuous learning and self-development. Competencies Very good knowledge of finance and finance processes. Very good understanding of accounting processes. Excellent communication skills. Balanced temperament and willingness to work as a team player. Accuracy. Strong attention to detail. Ability to meet deadlines. Ability to work unsupervised. Professional image and conduct. Education Matric or equivalent. Experience And Other Requirements 3 years proven working experience in a retail supervisory or sales environment. Strong understanding of financial and reconciliation principles. Ability to work independently with minimal supervision and as part of a team in a fast‑paced environment. Flexibility to work outside of regular business hours and travel to different sites as needed. Customer service-oriented mindset with a commitment to delivering high-quality solutions and support. Equal Employment Opportunity Statement Our company provides equal employment opportunities (EE) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. #J-18808-Ljbffr