Location: Pretoria, South Africa Closing Date: 06 May 2026 In order to discharge its mandate, the FAIS Ombud seeks to appoint Graduate Trainees as part of the Graduate Recruitment Programme. This is a structured programme specifically designed to produce a pipeline of competent trainee entrants to the labour market. Recommended candidates will be given an opportunity to learn under a dedicated mentor. Graduates will be assigned to the Case Management/Adjudication Department and exposed to various competency-based training. The duration of the programme is twelve (12) months. Benefits of the Programme Exposure to working in a target-driven environment on complaints received by the public against financial service providers and to move same towards a resolution in a procedurally fair, informal, economical and expeditious manner. Working in a team of experienced lawyers, financial planner(s), investigators and negotiators. Opportunity to be part of an established statutory office and a Mentorship Programme. Key Performance Areas Dispute Resolution: Facilitate fair negotiations and settlements when appropriate. Stakeholder Engagement: Interact respectfully with all parties involved in the process. Case Evaluation: Analyse evidence and arguments thoroughly and objectively. Timeliness & Efficiency: Adjudicate cases promptly and manage workload effectively. Confidentiality: Maintain the security and confidentiality of case information. Fairness & Impartiality: Ensure unbiased, ethical, and conflict-free decision-making. Communication: Clearly articulate rulings and explain legal concepts effectively. #J-18808-Ljbffr