Key Responsibilities Wireless & Network Infrastructure Install, configure, maintain, and upgrade wireless infrastructure including wireless controllers, network access management systems, and guest Wi-Fi networks. Deploy and support Wi-Fi access points (WAPs), radios, antennas, routers, switches, servers, printers, and endpoint devices. Conduct wireless site surveys, signal analysis, coverage testing, and network optimization. Generate heatmaps, survey reports, and infrastructure recommendations. Technical Support & Troubleshooting Provide Tier 1, 2, and 3 support for wireless, fibre, and broadband connectivity issues. Troubleshoot and resolve complex hardware, software, and network-related incidents. Diagnose escalated technical issues and restore services efficiently to minimize downtime. Perform advanced fault-finding, device configuration, and performance optimization across multi-vendor platforms. Network Administration Manage and maintain LAN, WAN, and wireless network environments. Configure and support routers, switches, firewalls, and wireless access points. Monitor network performance, availability, and security. Maintain IP addressing, DHCP scopes, and network services. Security & Systems Management Manage and maintain secure network environments. Administer RADIUS servers and authentication systems. Support client security software and endpoint protection. Ensure compliance with internal security standards and best practices. Fibre & Broadband Infrastructure Perform installation, maintenance, diagnostics, and repairs on fibre broadband and wireless access equipment. Support ISP-grade infrastructure deployments and upgrades. Assist with network expansion projects and service improvements. Documentation & Reporting Maintain accurate records of technical support activities and configurations. Create and update network diagrams, maintenance logs, and operational reports. Manage configuration backups and system documentation. Ensure documentation remains audit-ready and up to date. Team Collaboration Work closely with Helpdesk, Field Technicians, Network Engineers, and Customer Support teams. Provide technical guidance and mentorship to junior support staff. Participate in technical projects and continuous improvement initiatives. Professional Development Stay current with emerging technologies and industry best practices. Participate in ongoing training and certification programs. Identify opportunities to improve systems, processes, and customer experience. Minimum Requirements Minimum 35 years' experience in an ISP, telecommunications, or networking environment. Strong understanding of wireless networking technologies and broadband infrastructure. Experience with MikroTik and Ubiquiti networking equipment. Solid knowledge of TCP/IP, DHCP, DNS, VLANs, Routing, VPNs, and RADIUS. Experience configuring and supporting routers, switches, firewalls, and wireless networks. Ability to conduct wireless site surveys and network performance analysis. Strong troubleshooting and problem-solving skills. Valid driver's license and own reliable transport.