About The Organisation And The Role Care Services, the central organisation for all Jewish Welfare groups in Cape Town, requires an administrator to improve debtor collections for 4 of the group organisations. This is a role that is more than just numbers. This position is a three‑month fixed term contract and requires compassion, discretion, and ability to navigate sensitive conversations while ensuring financial responsibility. Responsibilities Manage and execute daily collection activities for outstanding accounts. Make follow‑up calls, send statements, and issue written communication to clients with overdue balances. Ensure timely resolution of queries and disputes affecting payment. Maintain a professional and customer‑orientated approach during collections. Monitor aged debtor reports and elevate high‑risk or long‑outstanding accounts. Maintain accurate notes and records of all collection interactions. Verify and update customer account information in the financial system. Provide status updates on overdue debt, expected payments, and recovery progress. Adhere to the organisation’s credit control policies and procedures. Recommend accounts for suspension, handover, or legal action when necessary. Ensure that collections processes comply with POPIA and relevant legislation. Work closely with operations and finance teams to resolve outstanding matters. Communicate professionally with customers to reinforce positive relationships and encourage timely payment. Qualifications and Requirements Work experience and industry exposure Matric essential Tertiary qualification in finance, accounting, law, or business administration preferred Minimum 5 years’ experience in estate administration, debt recovery, or credit analysis would be an advantage Background in banking, legal work, estates, credit analysis, debt recovery, or similar fields would be desirable. Strong Communication and Interpersonal skills Excellent interpersonal skills — able to have sensitive conversations with empathy and firmness. Tenacious, ethical, respectful, and discreet, with a strong ethical compass Demonstrated experience handling confidential financial discussions with discretion and tact High levels of emotional intelligence: able to navigate family sensitivities around care, death, and finances Persistent but compassionate — understands the balance between financial responsibility and empathy Excellent Administration and Organisational Skills Strong time management skills with the ability to manage multiple tasks Strong financial acumen: ability to interpret statements, assess affordability, and navigate estate matters Strong financial literacy: able to read financial statements, assess affordability, and discuss contribution capabilities Strong administrative skills and meticulous record‑keeping. General A natural investigator with persistence and curiosity Comfortable working independently Proficient in MS Office with Excel and Word Experience with CRM or finance systems (advantageous) Valid driver’s license (advantageous for in‑person family meetings or estate work). #J-18808-Ljbffr