Senior Manager (Field Service Outsourcing) – Johannesburg. We are looking for a Senior Manager to lead our outsourced field service operations. This role is responsible for ensuring high-quality installation, support, and service delivery across our merchant network. You will play a critical role in managing service providers, improving operational efficiency, and ensuring a seamless customer experience. Key Responsibilities: Develop and execute outsourced field service strategy Manage external service providers and ensure SLA delivery Plan resource capacity based on business demand Drive operational performance and improve turnaround times Ensure compliance with regulatory and company standards Collaborate with internal teams across Sales, Product, and Operations Monitor service delivery and drive continuous improvement Minimum Requirements: Degree or Technical Diploma Certification in Electrical, Electronic or Mechanical Engineering or similar Information Technology Infrastructure Library (ITIL) and Systems, Payment Systems IT Certification, OEM Certification 4–6 years’ experience in field service operations Experience in fintech, banking, or payments environments Strong experience managing outsourced service providers Proven ability to manage stakeholders and drive performance Drivers Licence Key Skills: Strong operational leadership Stakeholder management and negotiation Customer-focused mindset Planning and coordination Problem-solving under pressure Why Join Us: Lead a critical function in a growing fintech environment National impact across operations Opportunity to shape outsourced service strategy #J-18808-Ljbffr