Store Manager (45hr) - Totalsports - Waterfront Western Cape, South Africa Job Description Responsibilities: Driving turnover to ensure the achievement of targets Controlling expenses Managing stock losses to ensure shrinkage is in line with the Company standard People management, including recruitment, development of staff, employee relations, performance management Executing in-store merchandising strategy and standards Ensuring customer satisfaction by executing our customer service strategy and fulfilling customer demands Qualifications & Experience: A Matric certificate Minimum 3 years retail experience with at least 1 year in store leadership Skills: Builds Customer Loyalty Customer Service Delivery Customer Value Management Customer-Focused Approach Effectively Presents Solutions Knows Buying Influences Leverages Digital Communications with Customers Manages Resistance Managing the Sales Process Negotiation & Selling Policy & Procedures Strategic Sales Planning Leadership Behaviors: Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness Builds Networks - establishes and nurtures internal and external relationships to create mutually beneficial partnerships Customer Focus - understands, anticipates, and meets customer needs and expectations Directs Work - plans, organises, and directs activities to achieve desired outcomes Drives Engagement - inspires, motivates, and empowers individuals to excel for the benefit of the team and organization Ensures Accountability - takes responsibility and ensures others are held accountable for performance targets Optimizes Work Processes - assesses and improves efficiency, effectiveness, and quality of work processes Values Differences - respects and appreciates diverse values, beliefs, and perspectives Preference will be given to candidates from designated groups as per the Employment Equity Act. About Us At TFG, our people are our greatest asset. We are an internationally diversified retail portfolio of 34 lifestyle and apparel brands that inspire our customers to live their best lives. Our vision is to create remarkable omnichannel experiences. TFG offers a dynamic workplace with endless growth opportunities. We’re purpose-led, making a positive industry impact. About the Team At Totalsports, we value PERFORMANCE, INSPIRATION, AUTHENTICITY, MOTIVATION, INNOVATION, and REALNESS. We seek passionate team players who love sports and fitness, and who develop, inspire, and drive high performance. Join us in making sport and fitness accessible to everyone. #J-18808-Ljbffr