Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Network Engineer is a seasoned subject matter expert, responsible for designing, implementing, maintaining, and optimizing company network infrastructure to ensure efficient and secure communication. This role involves collaborating with cross‑functional teams to support networking needs and plays a critical role in ensuring network reliability, performance, and security. Key Roles and Responsibilities Identify problems and errors prior to or when they occur Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction Investigate first line incidents assigned and identify the root cause of incidents and problems Report and elevate issues to 3rd party vendors Fulfil approved requests following agreed procedures Provide telephonic or chat support to clients when required Follow the required handover procedures for shift changes to ensure service continuity Report and elevate incidents where necessary Ensure the efficient and comprehensive resolution of incidents and requests Proactively identify opportunities for work optimisation Update existing knowledge articles or create new ones Identify opportunities for work optimisation including automation of work, request fulfilment, incident resolution and general process improvement Knowledge, Skills and Attributes Demonstrate excellent attention to detail Demonstrate good written and verbal communication skills Ability to plan activities well in advance, and consider possible changing circumstances Ability to maintain a positive outlook at work Ability to work well in a pressurized environment Ability to work hard and put in longer hours when necessary Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting Ability to adapt to changing circumstances Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout their journey Academic Qualifications Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience). Experience 2–4 years’ work experience At least 2 years’ experience in administering and troubleshooting network infrastructure devices Qualifications and Certifications Up to date and relevant ITIL certification (Foundation Level) CCNA CCNP (advantageous) Cisco IOS Wireless Knowledge SDWAN experience (advantageous) Routing LAN – WAN Experience with Networking Workplace type Hybrid Working Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. #J-18808-Ljbffr