Job Purpose The main purpose of this role is to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality. This is a 1st line support role. Key Responsibilities Process client requests and resolve incidents swiftly Ensure hardware, desktop, network, app and connectivity functionality Collaborate with third party service providers to resolve technical issues Maintain functional network and infrastructure knowledge Perform network and infrastructure maintenance Ensure ticket closure is resolved timeously Achieve optimal BSC performance Ensure client satisfaction Technical Skills Technical and product knowledge; hardware and software Proficiency in Office 365 and servicing certificates Knowledge and experience with third party service provider products Understanding of network connections and functionality Strong interpersonal skills Effective communication skills Ability to build relationships 2 - 3 years of support experience Any IT related experience Extensive experience in hardware, application, and software understanding Desired Experience & Qualification Process driven Resilience Learning potential Strategic insight Relationship building Package & Remuneration This is a permanent role onsite. #J-18808-Ljbffr
It Technical Support
PARACON - GAUTENG
cape town, cape town
Published 14 days ago
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