Description Job Title: Sales Development Representative Reports To: Group Director – BD & Sales Location: Cape Town Direct Reports: N/A About azakaw azakaw is an innovative and fast‑growing company specialising in regulatory technology solutions. We are dedicated to empowering businesses globally with innovative compliance tools and services, enabling them to navigate complex regulatory landscapes seamlessly. As a RegTech startup, we are on a mission to revolutionise the way businesses achieve compliance excellence. Mission / Purpose of the Role The Sales Development Representative will drive growth by generating a high‑quality sales pipeline, executing a structured consultative sales process, and building strong client relationships across priority markets. This role combines strategic market research, outbound lead generation, client engagement, and solution demonstration. The position is responsible for maintaining rigorous CRM discipline, delivering accurate reporting, and ensuring seamless coordination with marketing, product, and leadership teams. Ultimately, the role ensures that revenue targets are achieved by converting qualified leads into long‑term, satisfied clients through a high‑quality, data‑driven, and client‑centric sales approach. 12–18 Month Mission Outcomes ("What Success Looks Like") Build a robust, qualified sales pipeline across priority markets: Pipeline value exceeds annual sales target within 12–18 months. Identify and qualify high‑potential leads through research and outbound outreach: Consistently generate qualified leads meeting weekly/monthly targets; high lead‑to‑opportunity conversion rate. Develop strong client relationships and understanding of business needs: Positive client feedback; retention and engagement metrics; repeat business and upsell opportunities secured. Conduct effective product demos: High demo‑to‑deal conversion rate. Maintain accurate CRM records and reporting: CRM data updated; forecasts and reports submitted on time and accurately. Collaborate cross‑functionally to optimise sales strategies: Feedback from marketing, product, and sales teams indicates improved outreach effectiveness and alignment. Key Accountabilities Market Research & Lead Generation: Conduct in‑depth research to identify business opportunities aligned with company strategy. Conduct outbound calls to potential clients using a provided script and calling tools. Generate qualified leads and follow up consistently to drive business opportunities. Maintain up‑to‑date knowledge of product offerings, market trends, and competitor activity. Consistently generate qualified leads meeting weekly/monthly targets with high lead‑to‑opportunity conversion rate. Client Relationship Management: Build and maintain strong relationships with prospects and clients, understanding their business pain points. Follow up with warm leads and engage in nurturing campaigns for future opportunities. Manage post‑sale relationships and upsell opportunities. Positive client feedback; repeat business and upsell opportunities secured. Reporting & CRM Management: Maintain daily/weekly call quotas; document calls, leads, and outcomes. Track and report key metrics: number of calls, leads generated, demos booked, and closed deals. Collaborate with the sales team to fine‑tune outreach strategies and messaging. Forecasts and reports submitted accurately and on time; improved outreach effectiveness based on team collaboration. Core Competencies Integrity – Conducts all business with honesty, transparency, and strict confidentiality when handling sensitive client information. Accountability – Takes ownership of deliverables, regulatory responsibilities, and client outcomes end‑to‑end. Collaboration – Builds strong partnerships and works effectively with clients, regulators, team members, and senior management. Drive for Excellence – Maintains high performance standards, consistently delivering quality outputs in fast‑paced environments. Interpersonal Effectiveness – Outgoing, positive, energetic communicator with strong relationship‑building skills across all organisational levels. Role‑Specific Competencies Communication – Strong English oral and written communication skills, able to interact confidently with clients, regulators, and internal stakeholders. Stakeholder Influence – Proven ability to collaborate, influence, and build long‑term partnerships across diverse stakeholder groups. Independent Problem‑Solving – Motivated self‑starter with the ability to work independently, troubleshoot issues, and know when to elevate. Organisational Discipline – Highly organised, detail‑oriented, and able to manage multiple priorities while maintaining accuracy. Relationship Management – Demonstrated ability to build and maintain effective relationships with stakeholders at all levels, including upper management. Adaptability & Composure – Performs well in fast‑paced, high‑pressure environments while maintaining quality and professionalism. Skills and Knowledge Business Communication – Strong written and verbal English communication skills; confident presenter and communicator across levels. Interpersonal & Team Skills – Works well in team environments; able to coordinate effectively and foster constructive collaboration. Time Management – Demonstrable ability to organise work, meet deadlines, and manage multiple simultaneous tasks. Confidentiality & Professional Conduct – Able to handle highly sensitive client and company information with discretion and reliability. Analytical & Problem‑Solving Ability – Able to assess situations, solve problems independently, and seek guidance when required. Flexibility & Learning Agility – Willingness to take on unfamiliar tasks and adapt to evolving business or regulatory needs. Education & Experience Education: Bachelor’s / Master’s Degree. Experience: 2–3 years of experience in a business & sales development role. Culture & Values Alignment Embody a growth mindset and proactive learning approach. Demonstrate resilience and adaptability in a fast‑paced, evolving environment. Exhibit professional maturity and integrity in handling sensitive issues. Build trust and credibility with both leadership and team members. Align with azakaw's core values of Excellence, Integrity, and Innovation. Rewards & Growth Competitive salaries and benefits package. Excellent working environment and opportunities for growth. International & entrepreneurial environment. Medical insurance. Paid leave. A chance to work on the latest tools and technologies. #J-18808-Ljbffr