Key Duties and Responsibilities Be the first point of contact for IT support via phone, email, or remote tools. Troubleshoot hardware, software, and application issues. Assist with login problems, system access, and workstation setup. Support business applications and escalate complex issues when needed. Help with system updates, patches, and routine maintenance. Provide friendly, customer-focused guidance and basic training to users. Log support requests, document solutions, and keep inventory records up to date. Collaborate with internal teams and external providers to ensure smooth IT operations. Contribute to IT projects and system rollouts. Essential Requirements and Skills Qualifications: Matric (High School Certificate) CompTIA A+, N+, or ITIL Foundation Microsoft 365 & SharePoint knowledge Azure exposure (advantageous but not essential) Technical Skills: Basic understanding of Windows OS and Microsoft 365 Familiarity with networks (Wi-Fi, LAN, VPN, IP basics) Hardware troubleshooting and device setup General knowledge of business applications Experience with ticketing systems (preferred) Soft Skills: Strong communication and customer service abilities Problem-solving mindset with attention to detail Ability to follow processes and work in a structured environment Willingness to learn, grow, and adapt Whats in it for you? Be part of a supportive team that values collaboration. Gain exposure to diverse IT systems and projects. Develop your skills with opportunities for growth and training. Make a real impact by ensuring smooth IT operations for the business. Ready to kick-start your IT career? Apply now!