Company Description WNS, part of Capgemini, is an Agentic AI‑powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI‑powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human‑led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centres and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. Job Description Team Leader required for a USA Insurance Campaign Responsibilities Manage team performance; provide effective coaching and constructive feedback to subordinates Take customer service and escalation when needed Holds team huddle/coaching session/goal‑setting/one‑on‑one as needed/required Handle escalated requests and research answers posted by associates to ensure customer satisfaction Review and analyze performance data, create action plans and monitor execution to ensure goals are met Hold regular check‑in meetings with the client to keep them informed of trends, changes and development within the team Facilitate learning sessions to enhance associate technical and communication skills Perform administrative tasks such as sending daily capacity reports, daily/weekly performance dashboards and other ad‑hoc tasks Qualifications Grade 12 Minimum requirement of at least 1–2 years of relevant experience as a Team Leader Additional Information Rotational US Shifts #J-18808-Ljbffr