POSITION STATEMENT To supply online & off-site support to the BritelinkMCT maintenance department in a technical specialist role, drive quality, compliance, and excellence of work within your region. Supply training & assessments of technical teams, internal & external. KEY RESPONSIBILITIES Deliver training and learning initiatives on-site & assess technical competencies of technical teams. Updating the skills and training matrix Develop the technical resourcing of the company in alignment with operational requirements Report back on training progress, training schedule, skill matrix, forecasting Ticket Support – Support maintenance teams to resolve difficult tickets Outage Support – project manage and facilitate network outages to ensure quality, communication and speed is executed to required standard of excellence Advanced technical support – recommend and liaison with maintenance, Planning, Build, clients, and other stakeholders Network audits and assessments Preventative maintenance Environmental Maintenance Assist in the assessment of possible subcontracted fibre technicians. Always assist & enforce SHEQ compliance on site Assist with customer engagement Assist build teams and project managers if and when required. Manage any service hits and escalations on site Assist in maintaining the fibre optic tools & Equipment. Investigate new technical methods available and new industry standards and aligned with the strategic development of the company. Execute Network / Fibre Auditing and Complicated technical fibre work. Assist in reasonable requests from your direct manager or Exco that are align with your Job Specification & Skills. KEY COMPETENCIES Data Analysis Ability to produce management reports Ability to communicate in a clear and logical manner Ability to do presentations Mathematical literacy Accountability Supervisory skills Inventory optimization Ability to perform under pressure Be able to adapt to change on a constant basis Be able to teach yourselves Fast learner and must be able to grasp new concepts quickly Costing and Budgeting QUALIFICATIONS & EXPERIENCE At least 3 years’ experience as a Fibre Maintenance technician Advanced Microsoft office knowledge At least 1-2 years’ experience with switching and routing. 5 years’ experience in Telecommunications Technology in a technical position FOA optic Fibre training Fibre splicing and network testing. GPON planning and deployment. #J-18808-Ljbffr