Reference Reference: 10861 CM Consultant: Christa Mostert Job Description Specification ControlManage client online specification portals. Assist with artwork amendments and critical path processes. Manage internal online specification systems. Carry out approval processes for online specifications. Communicate and liaise with clients on quality control matters. Ensure timely internal communication with departmental heads regarding quality-related matters. Customer ComplaintsMonitor online portals to identify potential customer complaints. Assist with the investigation and close-out of complaints. Administer customer complaint records and documentation. Receive and process complaints and support investigations to resolution. Quality Management Systems (QMS)Work closely with management and relevant stakeholders to support effective implementation of QMS. Facilitate sessions to align on procedures, best practices, and solutions. Administer QMS meetings and related documentation. Track, coordinate, and report on corrective actions to completion. Perform QMS audit activities when required. Document ControlEnsure standardisation of documentation in line with certification standards. Administer, process, and control the distribution of QMS documentation. Assist with the rollout of new standards and standardisation projects. Auditing Systems (Internal, External & Third-Party)Schedule, administer, and coordinate internal, supplier, and external audits. Perform internal audits and manage audit administration. Upload final audit reports to systems and ensure accurate record keeping. Participate in supplier audits and manage post-audit communication. Coordinate audit logistics and preparation for third-party certification audits. Coordinate mock recall exercises and conduct traceability audits. Serve as a Quality Systems Lead Auditor when required. Health, Safety and HousekeepingAssist in maintaining hygiene management procedures. Ensure compliance with company and statutory health and safety policies and procedures. Ensure housekeeping standards are consistently maintained. Databases and SystemsAdminister and maintain compliance-related online portals and databases. Manage legislative updates, documentation, and procedures timeously and accurately. Supplier DevelopmentAssist suppliers and producers with preparation for compliance audits. Participate in supplier audits and follow up on non-conformances. Upload final audit reports and ensure close-out of corrective actions. Participate in training sessions, meetings, and compliance-related projects. Qualifications Grade 12 or equivalent. Appropriate degree or National Diploma in a relevant field. Exposure to quality systems, social compliance, food safety standards, and enterprise systems is advantageous. Minimum of 2 years’ quality control experience in a similar environment. Active participation in Quality Management System implementation and maintenance (e.g. ISO standards). How to Apply Email your comprehensive CV to If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system. We reserve the right to only conduct interviews with candidates of choice. Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful. #J-18808-Ljbffr