A diploma or certificate in Retail Management, Business, or a related field is advantageous. Certifications related to food safety or retail operations will be a plus. Requirements Experience: Minimum of 5 years of retail experience, with at least 3 years in retail management, ideally in a butchery, wholesale, or food distribution environment. Knowledge: Strong understanding of retail environment, pricing, and wholesale distribution. Experience with franchise operations is advantageous. Leadership Skills: Proven ability to manage and lead a team effectively. Excellent interpersonal and communication skills. Customer Service: Passionately providing exceptional customer service and resolving issues promptly. Financial Acumen: Experience in managing store budgets, P&L, and cost control. Health & Safety: Knowledge of health and safety regulations related to food and retail. Computer Skills: Proficiency in point-of-sale systems, stock management software, and Microsoft Office (Excel and Word). Responsibilities Store Operations: Manage daily operations, including opening/closing procedures, inventory management, and staff scheduling to ensure the smooth running of the store. Sales & Customer Service: Drive sales by providing excellent customer service, managing store promotions, and ensuring that products are well-displayed and priced correctly. Inventory & Stock Control: Oversee stock levels, order supplies, and manage inventory to minimise shrinkage and wastage. Ensure accurate recording of stock movement and implement effective loss prevention strategies. Staff Management: Lead, motivate, and manage a team of sales and butchery staff. This includes recruitment, training, performance management, and creating a positive work environment. Health & Safety Compliance: Ensure adherence to health and safety standards, food safety protocols, and HACCP regulations in the handling and storage of meat and other products. Financial Management: Monitor store performance and profitability, including budgeting, expense control, cash handling, and reconciliation. Analyse sales figures and develop action plans to meet and exceed targets. Supplier Relations: Manage relationships with suppliers, ensuring timely and cost-effective ordering of stock, including negotiation on pricing where necessary. Franchise Compliance: Ensure the store operates in line with franchise guidelines and upholds brand standards in terms of product quality, customer experience, and operational processes. #J-18808-Ljbffr