Swati Speaking Customer Service Advisor Our client based in Century City is seeking Swati Speaking Customer Service Advisor. Fixed Term Contract 1 May 2026 – 30 April 2027, renewable based on performance Office Location: Century City, Cape Town – must reside in CPT already The key objective of the role is to identify and understand customer needs, delivering a first‑class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and providing responses to general contract and transactional inquiries. Experience Minimum of 12 months unbroken inbound call centre experience Customer service experience Administration experience Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous) Requirements Passed Grade 12 Fluent in Swati (Read, Write, Speak) Fluent in English (Read, Write, Speak) Proficient in MS Office Suite applications Clear Criminal Record Available immediately Own transport (Advantageous) Key Responsibilities Answer call and respond to customer requests Provide customers with product and service information Identify, research, and resolve customer issues using the in‑house operating system Complete call logs and reports Assist irate members and escalates when required to senior agents/team leader Ensure own productivity levels are maintained, and quality standards are met at all times Perform daily administrative functions and accurately capture required information to various CRM systems Adhere to and support Company policies and practices Ensure that cases are reviewed and actioned Monitor Average Handling Time in line with standards Adhere to work schedule/occupancy and monitoring workflow Ensure that SLA is adhered to and cases are completed in agreed SLA times Maintain customer quality according to set standards and business process Ensure full compliance with business process, legislation and standard operating procedures Critical Skills / Competencies Excellent communicator with all levels in an organisation (verbal and written) Solution‑driven Excellent problem‑solving and accuracy skills Self‑starter, motivated, takes initiative and can work independently Confident in operating in a dynamic environment Flexibility and agility Resilient mind‑set Adaptability to different situations as they arise (adaptive thinking) Ability to operate in a team environment Ability to prioritise deliverables and workload accordingly (good organisational skills) Salary and Working Hours Salary: R9 500 Monday to Friday: 08:00 – 17:00 Every second Saturday: 08:00 – 12:00 Should you wish to apply for the position, please apply directly via the job board and quote reference number L8RWWX5Vin in the subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore, also encourages people with disabilities and from other diverse backgrounds to apply. Your CV will be kept in our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email #J-18808-Ljbffr