Duties Maintain a positive attitude and friendly demeanour Welcome guests as they arrive and check out guests Manage incoming calls Respond to all guest questions and requests Accept payments and other administrative duties Must be able to prioritize and manage tasks independently, with good planning and organizational skills Proactive, use initiative and creative flair when required Requirements Matric / Grade 12 Diploma or equivalent in Hospitality Management (Beneficial) At least 4 years’ experience in a similar role, preferably in a high-end safari lodge or hotel Excellent Reception and Front Office control Excellent customer service skills a must - Including the ability to handle difficult situations with professionalism Good understanding of lodge operations Attention to detail is crucial for ensuring guest satisfaction and maintaining the lodge's high standards Strong verbal and written communication skills essential for interacting with guests and staff Computer literate, MS Office Suite, Reservation systems, POS systems, financial systems (Debtors) Strong Financial sense and sound knowledge of procedures Package on Offer Market-related depending on experience and qualifications Accommodation and laundry Work cycle - 3 weeks on, 1 week off As it's in the hospitality industry the ability to work irregular hours, including nights, weekends and holidays 15 Days Annual Leave #J-18808-Ljbffr