Santam PLCC is looking for a Client Service Consultant based in Hill on Empire, Parktown to provide world‑class products and services to clients while achieving targets in an inbound and outbound call centre environment. Key Responsibilities Ensuring quality of work is 95% as required by business standard. Sales target set out by business to be achieved in line with the growth strategy. Consistent achievement of agreed productivity. Ensuring customer satisfaction, a positive client experience in line with organisational targets. Ensuring accurate completion of broker requests through first call resolution which requires outbound calling to ensure queries are resolved timeously, as per service level agreement. Ensuring client service level agreements are met and exceeded. Ensuring good relationships are maintained with our internal and external stakeholders. Qualifications and Experience Matric certificate or equivalent qualification. FAIS compliant (NQF level 4). Experience in short term insurance. Clear criminal and credit record. Compliance with FAIS Fit & Proper criteria i.e. minimum experience and competency requirements, which can be obtained while working under supervision. Willing to work shifts. Clean track record in terms of adherence to quality standard and compliance. Consistent target achievement. Analytical thinking. Relationship building skills. Sales skill. Information seeking. Drive for results. Initiative. Emotional self‑control. Skills Client service oriented. Deadline and results‑driven. Equal Opportunity Employer Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro‑inclusivity and fostering a workplace where everyone can thrive. #J-18808-Ljbffr