Avery Dennison (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Mentor OH, the company employs over 30,000 employees in more than 50 countries. Reported sales in 2021 were $8.4 billion. Job Description ABOUT ROLE: Scope and general purpose of the role: Engage daily with existing customer base, converters and prospective customers. Promote sales and distribution with a network of contacts. Increase market share by delivering high levels of service to the network. YOUR RESPONSIBILITIES WILL INCLUDE: Uphold and demonstrate core organizational ethics and values. Conduct market and customer needs analysis to ensure that all sales targets are met. Conceptualise new and innovative strategies to achieve sales targets. Follow up on new sales leads and build detailed sales pipeline with prospective values. Analyse / recognise potential growth opportunities in the market. Engage with any appointed distributors and manage channel sales. Increase footprint and customer base for the brand in specified area of responsibility. Actively engage with converters to identify new opportunities. Actively increase opportunity pipeline for monthly, quarterly and annual sales and maintain a close rate equal to peers / as per target. Provide input to S&OP meetings (discuss forecast accuracy, slow moving and obsolete stock and identify crisis areas). Create and manage a customer value proposition plan for existing and new customers. Align and execute a strategic sales plan designed to maximise Return on Time Investment within the assigned territory. This includes maintaining a minimum frequency of four customer field visits per day and ensuring all visit reports are updated on a daily basis. Supply management with oral and written reports on customer needs, problems, interests, competitive activities and potential for new products and services. Keep abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas. Conduct sales activities and extract value from customers through the use of company tools and training provided. Take informed decisions and follow necessary approvals regarding terms and conditions of pricing, rebates, COD pricing and discounts. Communicate with clients consistently to provide updates on account status. Monitor overdue balances and support credit control efforts to ensure alignment with corporate financial policies. Technical Service & Customer Complaint Handling: Provide on-site technical support to customers, troubleshoot and resolve customer complaints, diagnose the problems and identify solutions ensuring customer satisfaction. Collaborate with QC for effective corrective actions. Drive proactive marketing of Advantage Services to Key Customers & Internal Stakeholders. Maintain records – customer technical visits, reports, complaint resolutions, product qualifications & customer interactions. Collaborate with the Product and BD team to identify converter opportunities, needs and challenges. Provide technical advice and solutions on product and brand training with both internal and external customers when required. Ensure compliance with customer complaints handling process and resolve quality issues as per customer satisfaction. Analyse complaints trends and drive improvement plans for repetitive complaints. Collaborate with the PLT team, regional technical resource pool and knowledge centre to achieve faster response to customer complaints and technical queries. Maintain comprehensive records of all customer interactions, visit reports, contacts and Quip activities within Salesforce.com. Provide all necessary inputs to CS team on recording customer complaints within 24 hours of complaint being received. Update customer price lists, ensuring all modifications are approved and accurately integrated into Avery Dennison’s operating systems. Manage the end-to-end complaint resolution process, communicating final outcomes and results to the customer. Engage in collaboration with the CS and Marketing teams regarding the advancement of regional digital initiatives. Qualifications Minimum 4-7 years relevant external experience in technical sales. Sound knowledge and understanding of packaging and labelling applications including active problem solving of technical issues raised by customers. Willing to travel within the region. Understanding of the local market and customer base will be a plus. Experience in B2B level interaction with converters and end users are desirable. Valid driver’s licence and reliable vehicle. Diploma / Degree in Packaging or Printing / Equivalent with techno commercial experience. Relevant qualification/experience in Flexo, Offset and Digital technologies or related industries would be an advantage. Technical knowledge of products and applications. Insightful judgement. Drive for results. Strategic planning and project engagement. Communication skills – verbal and written. Business acumen. Advanced computer skills – Microsoft Office suite. Analytical problem solving skills. Ability to handle multiple tasks simultaneously. Forecasting. Organisational skills. Additional Information All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr