To drive and develop key relationships with members on an ongoing basis, as well as acquiring new members. Ensure that relationships and sales are built, grown and maintained with members Functions / Responsibilities Acquisition of new members Continuously look for new business opportunities with new members Ensure to keep track of pipeline business and do regular follow up Complete new applications for processing giving attention to supporting documentation Communicate progress to team on monthly basis Member visits & member satisfaction Ensure that your diary is updated and available on the K-drive at all times Make appointments ahead of time in order to make sure members are there and available when you visit Prepare for member visits – pull reports from DW on sales & non supports Make sure to complete member report for Regional Manager to provide feedback in terms of market trends and customer needs Greet members in a friendly manner, be polite, courteous and helpful at all times - TLC Ensure full knowledge of store’s KVI lines Ensure sound knowledge of the store’s operational structure Respond to customer complaints with empathy and ensure the issue is resolved accurately in the shortest possible time. Escalate complex complaints to management Account enquiries Understanding of delivery and returns, ordering, dispatch and refunds procedure Understanding of claims procedure Understanding of member statements on general and weekly accounts Understanding and knowledge on reconciling member accounts Sales Ensure that you are updated with current deals and promotions in the system to be able to drive and promote them to members effectively Provide support to in office sales team Promotions /Marketing /Member events Ensure that the lines selected will attract member sales while ensuring margin is profitable. Negotiate specific member deals in conjunction with regional / national buyers and account executives Ensure that promotions are prepared, sent to the printers and deals captured on the system Monitor all BAS to make sure that suppliers are billed accordingly for promotions Ensure the availability of stock of all promotion lines throughout the promotion period (unless it is on the line that is being cleared) Communicate all details accordingly to Buyers, Call centre & Head office Draw accurate profit and loss reports during and after the promotions Analysing, Forecasting & Reporting Ensure weekly route plans are sent to the relevant people together with report on previous weeks on a weekly basis Analyzing member buying patterns and predicting future trends Writing reports and forecasting sales levels Reporting progress and maintenance on prospective new members and new member applications in system Ensure all additional advertising spend allocated to members is reconciled quarterly Communication Communicate relevant information to member store managers and relevant staff timeously, this includes but not limited to special deals, PI’s and stock shortages. Inform member of national/regional deals. Send national/regional catalogue to all member stores. Liaising with suppliers, other representatives and other departments within the organization to ensure projects are completed Safety and House keeping Adhere to all safety regulations Report any unsafe conditions and practices to management immediately Ensure that your department and workstation are kept clean and tidy all times Ensure to report all incidents with company property immediately Self-Management Respect every individual by relating to others in an accepting and respectful manner, regardless of their organizational level, personality, or background. Adapt and learn - demonstrate creativity and strength in the face of change, obstacles, or adversity. Adapt to competing demands and shifting priorities. Update knowledge and skills to handle new complexities, challenges, and responsibilities. Seek exposure to new ideas and perspectives. Promote a work environment that respects, embraces, and values diversity in others. Identify and apply sound, fact-based criteria in setting priorities and making decisions. Look beyond symptoms to determine the root causes of problems, and identify and implement applicable solutions. Integrate knowledge and expertise in making fact-based recommendations and decisions. Conduct that is aligned with the Massmart code of ethics Qualification: Matic Tertiary qualification in Business Management is required Ability to understand financial reports Sound relationship building skills Experience: 4-5 years’ experience in a similar role 2 years financial experience Core Competencies Sound knowledge of site environments and workflow requirements Sound knowledge of all store operations Policies and Procedures related Excellent interpersonal skills and customer orientation Sound knowledge in structure of internal operational processes and systems Sound knowledge of Member Store’s organizational structure and network Knowledge of rules and regulations regarding Merchandising department Expressed and implied ethical responsibilities and values Financial acumen Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Massmart Holdings Limited and all its subsidiaries and all affiliated companies (“Massmart”), to process your personal information in order for Massmart to consider your application for this position. All Personal Information that you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period #J-18808-Ljbffr