About The Role As a Branch Teller, you are at the heart of our customer experience. You are the first point of interaction for our clients, ensuring every transaction is processed accurately, safely and efficiently. Beyond handling financial transactions, you play a key role in building trust, creating a welcoming environment and connecting customers with the right solutions. What You Will Do Deliver Accurate and Efficient Transactions Process inbound and outbound transactions with precision, verify cash and documentation, monitor transaction limits in line with regulatory guidelines and perform daily cash balancing. Create Exceptional Customer Experiences Welcome customers and maintain a clean, organised branch environment; support customers through transactions with care and clarity; build meaningful interactions that drive trust and loyalty. Drive Sales and Referrals Identify customer needs and introduce relevant products and services, and refer customers to the appropriate teams for more complex solutions. Ensure Compliance and Risk Management Follow all regulatory and internal compliance processes, identify and report suspicious transactions and support customers with due diligence requirements where needed. Manage Cash and Security Maintain and balance your cash drawer with high accuracy, adhere to security protocols to protect customer information and prevent fraud, and report any risks or unusual activity immediately. Support Operations and Administration Record transactions accurately, maintain proper documentation, prepare reports—including suspicious transaction reports—and keep your workspace organised, stocked and ready for service. Own Your Growth Participate in performance discussions and development conversations, complete all required compliance training and continuously build your knowledge of products, systems and processes. What You Bring Qualifications Grade 12 (Matric); a relevant post‑secondary certificate is advantageous. Experience Minimum 1 year experience in a financial services or similar environment. Key Skills Strong attention to detail; excellent communication and interpersonal skills; solid organisational and administrative ability; high level of accuracy and accountability. Personal Attributes Customer‑focused and compassionate; assertive and confident in decision‑making; structured and detail‑oriented; positive, collaborative and eager to learn. All staff appointments will be made with due consideration of the company’s diversity and inclusion plans. #J-18808-Ljbffr