About the Company: Scaled Inc is a leading staff augmentation firm that connects USA-based Managed Service Providers (MSPs) with top-tier South African technical talent. We take pride in delivering exceptional technical expertise and outstanding service to our clients. About the Role: As we expand our operations, we seek a talented and motivated Remote End-user support Technician with expertise in Microsoft 365, Desktop, Cloud-based Infrastructure, and Virtualization to join our dynamic team Responsibilities Migrate, Configure, and Deploy Microsoft 365 applications, including Exchange Online, SharePoint Online, and Teams. Migrations from on-prem server(s) to Microsoft 365 a plus Deploy Desktop Solutions. Assist with software installations for the project teams. Knowledge of and experience with InTune deployments a plus Setup and Administer Windows Server Infrastructure: Configure, Deploy and Manage Active Directory, Group Policy, DNS, and related server administration tasks Security: Implement appropriate measures to ensure the integrity, security, and availability of IT systems Collaborate on IT Projects: Work closely with the IT team to support systems after deployment Document IT Processes: Maintain detailed documentation of IT processes, procedures, and system configurations Qualifications Minimum of 5 years in IT support roles with expertise in Microsoft 365, Azure, desktop support, and server administration Required Skills Strong knowledge of Azure cloud services, including Azure Active Directory, Azure Virtual Machines, and Azure Storage Experience in configuring and troubleshooting Microsoft 365 applications such as Exchange Online, SharePoint Online, and Teams Experience in supporting both Windows and macOS operating systems, hardware troubleshooting, and software installation Familiarity with managing Windows Server environments, including Active Directory, Group Policy, and DNS Preferred Skills MCSE Certification Cisco or HP advanced Certifications VMWare Certified Cyber Security Certifications (SANS, GIAC, etc) Security Infrastructure Certifications (Fortinet, Cisco, Meraki, PaloAlto, Juniper, F5, VMWare) Security Management Certifications (CISSP, GIAC, Splunk, Arctic Wolf, Tenable) Home Office Requirements To ensure optimal productivity in a remote work environment, candidates must have the following: Dedicated Home Office– A quiet, private workspace with a door to minimize distractions High-Speed Internet– Fibre connection with a minimum of 50 Mbps upload and download Audio & Video Setup– Headset for clear communication and a webcam for video conferencing Backup Power Solution– A reliable backup power source to maintain connectivity during outages #J-18808-Ljbffr