Overview As our business continues to thrive and expand, we are seeking exceptional individuals to join Sigma as Customer Service Advisors. What Your Day-to-Day Will Look Like You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign handles inbound and outbound calls as well as various back-office pieces and general enquiries. You will respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems. With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. Full training and ongoing coaching are provided throughout your career. While prior knowledge is not required, you should have a willingness to learn and a drive to excel. Requirements Minimum passed Grade 11 / Matric Minimum of 6 months - 1 year experience as a utilities advisor (BPO Environment) Must be available to work rotational shifts, weekends, and public holidays in line with client requirement Clear Credit and criminal record check Computer literate Effective written and verbal communication skills Experience working in a Contact Centre is essential What Amazing People Will Bring To The Role You are dedicated to providing outstanding customer service and enjoy assisting people with their concerns. You should have excellent listening, communication, and empathy skills, engage confidently with individuals to address inquiries and conflicts, adapt to change, work well independently and in a team, strive towards KPIs, welcome feedback, and maintain a positive outlook while thriving in a fast-paced environment. #J-18808-Ljbffr