Key Focus of the Role You will take ownership of strategic customer relationships, drive high-level commercial deals, and identify opportunities for growth through innovation, market insights, and effective account management. This role requires a balance of strategic thinking, relationship management, and operational execution . Key Responsibilities Build and manage strong relationships with key strategic customers, acting as the main point of contact Drive customer growth through effective account management, upselling, and new business development Monitor market trends, pricing, and customer performance metrics to inform commercial decisions Manage and grow the sales pipeline, promoting innovative packaging solutions Negotiate and administer contracts, including pricing, rebates, and SLAs Oversee account performance, including forecasting, stock, debtors, and overall profitability Collaborate cross-functionally on stock management, cost-saving initiatives, and operational improvements Conduct regular customer reviews and ensure alignment with business objectives Requirements Bachelors Degree (NQF 7) 510 years experience in a manufacturing environment Minimum 5 years experience in a senior customer management role Proven track record in key account management and commercial deal-making Valid drivers licence and own reliable vehicle Strong communication and interpersonal skills, with the ability to engage at all levels Excellent organisational and time management abilities Strong analytical, problem-solving, and negotiation skills Self-motivated, goal-oriented, and able to lead and mentor a team Solid understanding of B2B environments and key customer dynamics Ability to analyse sales data and translate insights into actionable strategies Experience within the packaging industry is advantageous