1. Role Purpose The Change Management Specialist is responsible for driving successful organisational change, business readiness, user adoption, and transformation enablement across strategic EBU programmes, digital platforms, operational initiatives, and customer transformation projects. 2. Key Responsibilities Change Strategy & Planning Develop and execute change management strategies and implementation plans Conduct organisational impact and readiness assessments Develop stakeholder engagement and change adoption plans Align change activities to programme and transformation roadmaps Support enterprise transformation and digital enablement initiatives Stakeholder & Leadership Engagement Engage and manage impacted stakeholders across EBU Support leadership alignment and sponsorship enablement Establish and coordinate Change Champion networks Facilitate business engagement workshops and alignment sessions Drive resistance management interventions Communication Management Develop and execute communication strategies and awareness campaigns Deliver targeted messaging to impacted business units Coordinate stakeholder engagement sessions, roadshows, and townhalls Ensure consistent communication across transformation programmes Training & Business Readiness Conduct training needs analysis and readiness assessments Coordinate role-based enablement and adoption activities Partner with Learning & Development teams on training execution Support go‑live readiness and hypercare activities Drive operational readiness assessments Adoption & Reinforcement Measure adoption, utilisation, and user engagement levels Develop reinforcement and sustainment strategies Monitor behavioural change and business adoption metrics Track change KPIs and benefits realization Drive continuous improvement initiatives Governance & Reporting Maintain change management documentation and reporting Ensure alignment to enterprise governance standards Participate in programme governance forums and steering committees Support risk identification and mitigation activities Prepare executive and operational reporting dashboards 3. Required Qualifications Bachelor’s Degree (NQF Level 7) in Business Management / Industrial Psychology / Organisational Development / Leadership & Transformation Mandatory: Change Management Certification Prosci / APMG / Association of Change Management Professionals (ACMP) / CCMP or SAFe Agile 4. Experience 5–8+ years in managing change management projects Experience in managing organisational change or organisational development Experience in training teams and digital enablement; experience engaging with executive and senior leadership stakeholders Experience working within matrix and cross‑functional environments 5. Technical Skills PROSCI / ADKAR Methodology Enterprise Change Management Stakeholder Engagement & Communication Business Readiness & Adoption Training Coordination & Enablement Organisational Impact Assessments Transformation Governance Benefits Realization Tracking Project & Programme Management Digital Adoption Strategies Process Transformation & Continuous Improvement 6. Behavioral Competencies Strategic Thinking Strong Communication & Facilitation Skills Stakeholder Influence & Relationship Management Emotional Intelligence Problem Solving & Decision Making Adaptability & Resilience Collaboration & Teamwork 8. Key Deliverables Develop training material for all EBU teams Driving stakeholder engagement Driving communication and awareness campaigns Conduct change readiness assessments Drive adoption and change champion coordination Ability to conduct organisational impact assessments and change readiness assessments Experience in stakeholder engagement, leadership alignment, and resistance management Ability to develop and execute communication and awareness campaigns across business units Experience in designing and implementing adoption and reinforcement strategies Ability to translate business transformation requirements into structured change and adoption plans Experience supporting training enablement, knowledge transfer, and business readiness initiatives Strong collaboration with SMEs, trainers, leadership, and business stakeholders Ability to coordinate change champion networks and cross‑functional engagement activities Strong analytical, problem‑solving, and continuous improvement capability Experience supporting digital transformation, operational change, and system adoption initiatives Ability to manage multiple transformation and change management deliverables within agreed timelines Strong governance, reporting, and executive communication capability #J-18808-Ljbffr