ICT Department has a vacancy for a Manager – ICT based in Cape Town, Simon’s Town (IMT). Applications are invited from people with qualifications and experience set out below. PURPOSE OF JOB To plan, direct and coordinate IT resources (human and infrastructure). To liaise with other ICT roles to ensure continued service delivery in the desktop, server and network environments. Support for end-users in accordance with agreed operations and service level agreements. Ensures specialist technical expertise and support in installing, testing, tuning, and optimising; diagnosing problems, repairing, upgrading and maintaining both externally and internally supplied hardware and systems software. Duties & Responsibilities Responsibilities: Provide leadership and direction to IT technicians and external clients. Contribute to the implementation of divisional strategies and plans and align these strategies and plans with the departmental and corporate objectives. Facilitate effective corporate governance business practices. Manage and improve the services/products provided to the customer base. Contribute to the development of policies and practices that affect the entire function/department within the framework of the organisation’s policy. Develop and maintain constructive relationships between stakeholders (internal and external) in order to promote synergy and build a productive business environment. Provide input to divisional budget and manage expenditure for the IT regional environment. Plan and coordinate the design, implementation and management of regional IT environment. Manage and maintain annual maintenance plans of the IT infrastructure and systems as well as the IMT building’s electronic systems (i.e. PABX, access control, camera systems). Maintain the IT configuration management system. Maintain the Information Management System (MIS). Provide input to Service Level agreements and manage performance to SLAs. Negotiate and manage Operational Level Agreements. Participate in the Enterprise Architecture process for the selection of IT infrastructure and solutions. Enforce standards, processes, and best practices for service delivery and end-user support. Develop and maintain IT practices and procedures. Write reports to senior management and peers - specify type and objectives of reports. Liaise with internal and external stakeholders to ensure the objectives and challenges in the regional IT environment are met and dealt with. Take the lead in solving complex problems in the IT environment. Support and implement the initiatives as defined in the IT strategy. Give guidance on analyses and defining of the user/client requirements. Develop objectives to address client needs through continuous process improvement. Make decisions relating to end-user problem resolution and performance improvements. Manage regional IT projects. Manage corporate IT equipment and their replacement cycles, in accordance to replace life cycles, and motivate the required budget and roll out approval. Co-manage the corporate IT disaster recovery procedure and contract. Compile RFOs and manage 3rd party contracts related to the regional IT environment. Develop, implement and maintain procedures and practices in support of the ITIL framework methodologies within the regional IT environment. Get technically involved with all regional IT systems in the event of personnel shortages and ensure the quality of service and operations in accordance with the agreed SLAs. Desired Experience & Qualification QUALIFICATIONS B Tech / Degree in IT or equivalent Program in Project Management MCSE (Server) / Linux Technical / Legal Certification / Professional Registration Microsoft ITIL Certified (Service Design & Service Operations) COBIT Certified EXPERIENCE: 8 years’ minimum experience of which 5 years as a service desk technician/server engineer Experience in managing people KNOWLEDGE & FUNCTIONAL SKILLS Knowledge of Project Management methodologies Knowledge of Database Systems (i.e. SQL Server) Knowledge of Backup and Replication Systems Extensive knowledge of Microsoft/Linux Operating Systems Extensive knowledge of Active Directory Extensive knowledge of ITIL service delivery processes Extensive knowledge of Virtualization environment (i.e. VMware) Ability to configure and administrator SAN and NAS storage devices Ability to configure, manage and maintain HP servers, workstations, laptops and printers in an enterprise environment. Extensive knowledge of user profile management in the varying roles within the enterprise and to how this interacts with IT architecture. #J-18808-Ljbffr