Duties: Curate and oversee every aspect of the guest experience, from arrival to departure, ensuring an atmosphere of refined ultra luxuryUphold Michelin Key standards and elevate service benchmarks beyond expectationInspire and guide departmental leaders to achieve operational brilliance and collaborative synergySafeguard the elegance of rooms, public spaces, and facilities with meticulous attention to detailChampion guest recognition, VIP experiences, and bespoke service recoveryDrive operational productivity, cost discipline, and revenue optimisationContribute to strategic budgeting, forecasting, and long-term business planningEnsure compliance with governance, financial controls, and statutory obligationsCultivate, mentor, and empower teams to embody the spirit of ultra luxury hospitalityRepresent Operations at the highest level of executive forums Requirements: Grade 12A formal hospitality qualificationMinimum of 2 years experience as an Operations Manager or Rooms Division Manager within a well-known international brandProven success as an Operations Manager / Director of Rooms / Senior Rooms Leader in an ultra-luxury or Michelin Key propertyInspirational leadership with sharp operational and commercial insightMastery of Rooms, Housekeeping, Engineering, and Guest Services operationsExperience managing complex teams and diverse departmentsPassion for guest centric excellence and bespoke service deliverySouth African citizen, or foreign national with permanent residency status