Who are we? Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the four clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives. What will you do? Job Purpose The Agile Coach is responsible for building, enabling, and scaling organisational agility across Sanlam Life and Savings (SLS) by strengthening the enterprise delivery system. The Agile Coach Operates Beyond Individual Teams To Shape and embed enterprise guardrails, patterns, and standards Drive system-level improvements across Technology and Business Enable the shift from project-based to product- and value-oriented delivery The role acts as a change agent and system enabler, fostering a culture of continuous improvement, evidence-based decision-making, and sustainable organisational capability uplift. Role Requirements Output / Core Tasks Capability Development & Guardrails Define, evolve, and maintain enterprise Agile guardrails (e.g., team design, product ownership, ways of working) Develop reusable patterns and playbooks (e.g., lean portfolio practices, value stream alignment) Ensure guardrails are practical, adaptable, and outcome-focused, avoiding compliance-heavy implementation Implementation & Enablement Support pilots and targeted interventions to embed new ways of working Enable teams and leaders to adopt and adapt Agile and product practices effectively Translate strategic intent into practical delivery improvements Coaching Across Levels Coach delivery teams on Agile practices, flow optimisation, and continuous improvement Coach leaders and stakeholders on: Product thinking Outcome-based decision-making Operating model evolution Enable behavioural and mindset shifts required for organisational agility Flow & Delivery Improvement Diagnose and address systemic constraints (e.g., dependencies, WIP overload, slow decision cycles) Improve flow metrics, including: Cycle time Throughput Predictability Promote visibility of work and data‑driven decision-making Enterprise Alignment & Operating Model Evolution Align delivery practices with portfolio and value stream priorities Support the transition to product‑aligned, long‑lived teams Influence organisational design and interaction models across Business and Technology Continuous Improvement & Experimentation Embed Lean Startup and Build–Measure–Learn practices Facilitate retrospectives and improvement loops at team, programme, and enterprise levels Promote a culture of experimentation, learning, and evidence‑based improvement Community & Capability Growth Build and enable Communities of Practice across Agile, Product, and Delivery disciplines Support training, onboarding, and capability development journeys Contribute to internal knowledge sharing and organisational learning Delivery Support (Where Required) Provide coaching support to in‑flight initiatives and strategic programmes Improve delivery execution without becoming embedded as a delivery resource Ensure Agile practices drive meaningful outcomes, not mechanical compliance What will make you successful in this role? Experience – Essential 3–5+ years’ experience in Agile Coaching, delivery transformation, or similar roles Proven experience working in large, complex organisations Demonstrated ability to scale Agile practices beyond individual teams Experience coaching across multiple levels, including: Delivery teams Senior stakeholders and leadership Strong experience in: Agile frameworks (Scrum, Kanban, Lean, Disciplined Agile) Flow-based delivery and continuous improvement practices Track record of improving delivery outcomes (flow, predictability, quality) Advantageous Experience in enterprise Agile transformations Exposure to product management and product operating models Experience influencing or supporting operating model design Familiarity with: Value stream mapping Flow metrics and analytics Portfolio and funding models in Agile environments Experience in financial services or regulated environments Exposure to DevOps and continuous delivery practices Qualifications Bachelor’s degree in Business, Information Technology, Engineering, or related field (or equivalent practical experience) Preferred Certifications Agile certifications (e.g., Certified Scrum Professional, PSM/CSM, Disciplined Agile) Coaching or facilitation certifications (advantageous) Scaled Agile or Lean certifications (advantageous) Competencies Technical & Professional Competencies Strong knowledge of: Agile, Lean, and product delivery principles Flow-based delivery and value stream thinking Organisational design (e.g., Team Topologies) Skilled in: Coaching (team, leadership, system-level) Facilitation (workshops, retrospectives, alignment sessions) Diagnosing delivery system issues using data and observation Ability to translate complex concepts into actionable practices Strong capability in data-driven decision-making and flow metrics Behavioural Competencies Strong stakeholder engagement and influencing without authority Excellent communication and facilitation skills Systems thinking and problem-solving ability High adaptability and comfort with ambiguity Ability to challenge constructively and drive behavioural change Leadership & Impact Competencies Strategic thinking with a strong execution focus Ability to operate across team, programme, and enterprise levels Outcome-oriented mindset (value over activity) Strong collaboration and relationship-building capability Commitment to continuous improvement, transparency, and learning Attributes Curious and learning-oriented Pragmatic and outcome-driven Resilient in complex organisational environments Influential without relying on positional authority Passionate about customer value and team effectiveness Our commitment to transformation The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group’s Employment Equity plan and targets will be considered as part of the selection process. #J-18808-Ljbffr