Location: Cape Town Contract: Permanent Remuneration: Market Related EE position: No About our company City Logistics understands supply chains and the importance of adding maximum value, as well as providing cost-effective solutions and the highest service levels. Our extensive network throughout Southern Africa has been developed over 30 years, offering an exclusive supply chain solution, specializing in client and fleet requirements. This typically consists of a dedicated pool of vehicles and staff customized to the client’s operational needs, enabling the client to share the benefits of our procurement, maintenance and risk management capacity. We are passionate about what we do, passionate about Retail and service excellence. Let us be part of your solution. Introduction ARE YOU OUR NEXT ACCOUNT MANAGER? The Account Manager (AM) is responsible for managing assigned customer accounts, ensuring smooth day‑to‑day operations, and supporting business growth. The role focuses on maintaining strong customer relationships, ensuring service excellence, and aligning customer needs with City Logistics’ capabilities. The Account Manager reports either to a Strategic Account Manager (SAM) or directly to the Business Development Manager (BDM) and acts as the key point of contact for operational and account‑related matters. The AM works closely with internal teams to ensure a consistent and high‑quality customer service and experience. Core Focus Areas Customer Relationship Management Serve as the primary point of contact for assigned customers. Build and maintain strong relationships with customer stakeholders, understanding their business needs and challenges. Drive customer satisfaction and retention through proactive support and timely issue resolution. Account Support & Growth Support SAMs or BDMs in executing account plans and growth initiatives. Identify opportunities for upsell, cross‑sell, or service expansion and communicate them to the relevant stakeholders. Monitor account performance against agreed KPIs, SLAs, and contractual obligations. Cross‑Functional Coordination Work closely with operations, sales, service, systems, IT and finance teams to ensure seamless service delivery. Ensure internal stakeholders are informed of account status, priorities, and customer requirements. Escalate risks, challenges, or opportunities to the SAM or BDM in a timely manner. Reporting & Insights Maintain accurate customer data in CRM systems, core systems and other tools. Prepare agreed account performance reports and provide insights to support decision‑making. Assist in the preparation of executive updates and presentations where required. Governance & Compliance Ensure adherence to contractual obligations, company policies, and regulatory requirements. Support internal governance processes such as account reviews and performance tracking. Minimum Requirements Bachelor’s degree 3–5 years in a Senior Account Manager or equivalent role. MS Office (Word, Excel, PowerPoint). Experience within the logistics or supply chain sector is advantageous. Customer‑centric mindset with a focus on service excellence. Strong communication, presentation, and interpersonal skills. Problem‑solving, resilience, and adaptability to changing business and customer needs. Ability to track performance, elevate issues appropriately, and support continuous improvement. Strong commercial acumen. Excellent communication, negotiation, and problem‑solving abilities. #J-18808-Ljbffr