Full time | d6 Group (Pty) Ltd | South Africa Posted On 05/26/2025 Job Information Education Work Experience 4-5 years 23000 City Pretoria State/Province Gauteng 0002 Job Description At d6, we believe in empowering schools to be their best. We’re on the lookout for a dynamic School Success Consultant to join our Sponsor Management Platform (SMP) team within the Customer Success division. If you're inspired by making a difference in education and love working with people, this role offers a unique opportunity to do both.You’ll be a trusted partner to schools, helping them unlock the full value of our solutions so they can achieve operational efficiency and success as well as sustainability.Key Responsibilities Build and maintain strong relationships with assigned schools.Drive onboarding, training, and continuous product adoption.Analyse platform usage and school feedback to identify opportunities for value expansion.Conduct onsite visits, product refreshers, and strategic reviews to support growth.Champion retention and expansion through cross-sell and upsell initiatives.Proactively address churn risks and create action plans to retain revenue.Facilitate school success stories and customer advocacy opportunities.Share valuable insights with internal teams to influence product development.Maintain accurate CRM records and contribute to performance reporting. Requirements National Senior CertificateRelevant diploma or certificate is a strong plus3-5 years experience in customer support, ideally in an education or media environmentStrong client relationship and communication skillsProficiency in IT systems and CRM toolsAbility to interpret data and act on insightsBe part of an amazing team who all share the vision of making a difference in schools.Work in a values driven culture thats fuelled by passion, excellence, openness, accountability, teamwork and customer focus.Make a real impact in education by empowering schools through smart, practical technology.Enjoy growth opportunities and collaborate with a team that celebrates learning and innovation. #J-18808-Ljbffr