Overview Job Opening: Intake/Staffing Coordinator (Healthcare) Location: South Africa (Remote - US Hours) Type: Full-Time, Work from Home Hours: Monday to Friday: 9am–5pm (US Hours) Pay: Monthly Salary Responsibilities As part of a collaborative team, you will guide individuals and families through a structured onboarding process while ensuring smooth coordination between clients and internal teams. This role involves client intake, documentation handling, CRM tracking, and staffing support — all within a structured system of tools and processes. Client Intake & Support Serve as the first point of contact for incoming client inquiries via phone, email, or web forms Client Intake & Support Conduct structured intake calls, collecting relevant client information and documents Client Intake & Support Guide clients through the onboarding process with professionalism and empathy Client Intake & Support Clearly explain next steps to ensure clients feel supported and informed Client Intake & Support Track client progress through all intake and onboarding stages Administrative & CRM Management Accurately enter and update client information in the CRM (Zoho) Administrative & CRM Management Monitor task lists to ensure all documentation is received and complete Administrative & CRM Management Maintain accuracy, confidentiality, and compliance in all data handling Administrative & CRM Management Provide internal teams with up-to-date client profiles and information Staffing Support Assist with identifying available professionals for open cases using internal mapping tools Staffing Support Match professionals to cases based on schedule, location, and certification status Staffing Support Conduct outreach via approved templates (calls and text messages) Staffing Support Track offers, confirmations, and matches within the CRM and staffing sheets Staffing Support Support onboarding coordination by ensuring staffing documentation is complete Must-Have Based in Durban or North Coast, KZN Comfortable with remote work, with availability for weekly in-person team collaboration Excellent spoken and written English communication skills Strong organizational skills and attention to detail Tech-savvy, with the ability to quickly learn new systems (CRM, communication platforms) Fluent or neutral English accent Reliable internet and backup power Nice-to-Have Prior experience in client coordination, customer service, or administrative support Familiarity with CRM platforms (e.g., Zoho, Salesforce, HubSpot) Background in onboarding or staffing support What We Offer Full-time, stable remote opportunity Set weekday schedule aligned with U.S. business hours Supportive and collaborative team environment Comprehensive training on tools, platforms, and process #J-18808-Ljbffr