Position Purpose : To provide effective administrative support to the Clinical department, ensure operational efficiencies and achievement of departmental goals. Experience: Minimum of 3 to 5 years relevant experience within Medical Scheme Administration Industry or similar. Qualifications : Grade 12; Business Administration qualification or similar (preferred) Key Performance Areas Follow procedures and cooperate with peers for best possible service delivery. To assist with workflow backlogs as required To collate reports and communications for disease management script and pathology reminders To assist with the capturing of pathology test results as and when required. To prepare health education materials for distribution and manage distributions lists To collate and format documents and reports according to the professional standard of the various PHA clients. Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement. Provide documentation and administrative support to stakeholders within the Service Level Agreements and turnaround times. Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities. Meet delivery objectives through working with other team members within and linked to the department / project Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery. To provide ad-hoc assistance where required COMPETENCY REQUIREMENTS Knowledge Administrative processes and procedures within a Medical Administration or similar Industry. Skill Possess strong verbal and written communication skills Demonstrates strategic and analytical thinking skills Success in managing multiple tasks, deadlines and priorities Ability to succeed in a dynamic and ambiguous working environment Ability to work well with others in a professional, collaborative and predictable manner. Excellent attention to accuracy and detail Excellent planning and organising skills Problem Solving Advanced Excel and MS Word skills Good numerical Ability Customer Focus Relevant systems knowledge and application Note: Company reserves the right to close the advert before specified closing date. PHA has its head office in Westville, KwaZulu-Natal. It operates country-wide with a nationally linked network and uses a robust, flexible, as well as integrated system to ensure efficient and effective administration of membership and benefits. #J-18808-Ljbffr