Reservations Consultant – Durbanville, Cape Town Our client is looking for an experienced and enthusiastic Reservations Consultant to join their dynamic team in Durbanville . If you love hospitality, thrive in a fast-paced environment, and get real satisfaction from turning enquiries into confirmed bookings, this could be the perfect role for you. This is a fantastic opportunity to be part of a high-performing, collaborative team where a proactive mindset, attention to detail, and exceptional guest service truly matter. If you're organised, solutions-driven, and enjoy building great guest experiences from the very first enquiry — we'd love to hear from you. What You'll Be Doing As part of the reservations team, you'll play a key role in managing the booking journey from enquiry to confirmation while ensuring every guest receives outstanding service. Your responsibilities will include: Reservations & Guest Service Managing reservation enquiries via email and phone with professional, friendly communication Responding to enquiries within a 2-hour response window Converting enquiries into confirmed bookings Accurately loading reservations into the PMS system Preparing quotes, confirmations and managing booking details Ensuring all reservations are checked and verified before arrival (60, 40, 30 and 14 days where applicable) Managing guest profiles and ensuring all information is captured correctly Coordinating special requests, VIP guests and special occasions Booking additional services such as transfers, tours and charter flights Maintaining organised and accessible reservation records Sales & Revenue Focus You'll also support the team in maximising revenue and occupancy through effective reservations management. This includes: Upselling guests to higher room categories Ensuring deposits and payments are collected in line with booking terms Managing cancellations and no-shows according to company policy Using effective follow-up systems to convert tentative bookings Monitoring competitor pricing and industry developments Ensuring all bookings are accurately tracked for reporting and source analysis Rates & Systems Maintaining strong knowledge of all property rates, offers and packages Ensuring rates are correctly loaded and applied in the PMS Allocating correct STO rates to agents Working closely with the Sales team to distribute agent rates Maintaining accurate reservation data and reporting General Responsibilities Working in a multi-property reservations environment Maintaining organised client folders and reservation documentation Keeping client work boards updated on Monday.com Building relationships with key booking partners such as: Booking platforms Online travel agents Industry suppliers Identifying potential opportunities that could develop into future business Supporting the team in maintaining industry-leading reservation standards What We’re Looking For The ideal candidate will bring: Experience working in hotel or hospitality reservations Experience in a multi-property environment (advantageous) Strong administration and organisational skills Excellent attention to detail Good numerical ability for rate calculations and discounts Experience with NightsBridge and ResRequest (advantageous) A proactive, solutions-focused attitude Strong communication and guest service skills Requirements Must have the legal right to work in South Africa Must live within 20km of the Durbanville office Own reliable transport Valid passport and willingness to travel when required #J-18808-Ljbffr