CUSTOMER SERVICE AGENT : GERMAN SPEAKING CUSTOMER SERVICE AGENT : GERMAN SPEAKING Get AI-powered advice on this job and more exclusive features. Company DescriptionWNS Global Services manages and operates business processes for leading global organizations. The organization custom-designs, implements and operates over 400 processes, many of them end-to-end, working as an extension of the client’s enterprise. WNS has comprehensive industry based business units focusing on different work streams. Company DescriptionWNS Global Services manages and operates business processes for leading global organizations. The organization custom-designs, implements and operates over 400 processes, many of them end-to-end, working as an extension of the client’s enterprise. WNS has comprehensive industry based business units focusing on different work streams.Job DescriptionProvide a reliable and trustworthy customer service Identify and understand customer needs to consistently provide a high quality service. Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner. Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner. Provide accurate information on products and services to clients to ensure consistency across the organisation. Promote and cross-sell the client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty. Operate customer related information systems to maintain and secure records. Contribute to the success of the team and the business by achieving personal targets. Adhere to the company and department standards, policies and procedures. QualificationsMinimum requirement Grade 12 Minimum of 6-12 months customer service experience Minimum of 6 – 12 months call centre experience Additional InformationRequired Skills:Computer literacy Proficient in MS Word, Email and good typing speed Neutral accent with excellent verbal and written in Dutch and English Competencies:Customer orientation Results Driven Quality focus Planning, organizing and prioritizing Ability to work under pressure Ability to adapt to constant changes Ability to work in teams Conflict resolution Empathetic Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Business Consulting and Services Referrals increase your chances of interviewing at WNS by 2x Get notified about new Customer Service Representative jobs in Roodepoort, Gauteng, South Africa . Johannesburg, Gauteng, South Africa 16 hours ago Johannesburg, Gauteng, South Africa 16 hours ago Johannesburg, Gauteng, South Africa 2 days ago Client Success Representative (Remote, Contract) Johannesburg, Gauteng, South Africa 2 months ago Johannesburg Metropolitan Area 1 week ago Client Success Representative (Remote, Contract) Soweto, Gauteng, South Africa 2 months ago City of Johannesburg, Gauteng, South Africa 1 week ago Client Success Representative (Remote, Contract) Tembisa, Gauteng, South Africa 2 months ago Brakpan, Gauteng, South Africa 22 hours ago Johannesburg, Gauteng, South Africa 1 day ago City of Johannesburg, Gauteng, South Africa 3 days ago Johannesburg, Gauteng, South Africa 3 days ago Johannesburg, Gauteng, South Africa 3 days ago City of Johannesburg, Gauteng, South Africa 2 days ago DC -Escalations Consultant- 1DP (Sandton) Boksburg, Gauteng, South Africa 1 week ago City of Johannesburg, Gauteng, South Africa 1 day ago City of Johannesburg, Gauteng, South Africa 4 weeks ago Johannesburg, Gauteng, South Africa 2 days ago Customer Service Manager (Manufacturing) Kempton Park, Gauteng, South Africa 20 hours ago Johannesburg, Gauteng, South Africa 4 days ago Johannesburg Metropolitan Area 1 week ago Boksburg, Gauteng, South Africa 2 days ago Sandton, Gauteng, South Africa 2 weeks ago Kempton Park, Gauteng, South Africa 2 weeks ago Service Customer Care Lead - Emerging Markets Johannesburg, Gauteng, South Africa 21 hours ago Sandton, Gauteng, South Africa 3 weeks ago Sandton, Gauteng, South Africa 23 hours ago Sandton, Gauteng, South Africa 2 days ago Discovery, Gauteng, South Africa 1 day ago Junior Student Relations Specialist (Remote) Johannesburg, Gauteng, South Africa 22 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr