Role Summary To support the Branch Manager in overseeing all outlet operations within a high-volume automotive parts environment. Strong automotive parts experience is crucial , as the role requires sound product knowledge, technical understanding, and the ability to manage stock, sales, and team performance effectively.The 2IC must be capable of running the branch independently in the Branch Manager’s absence, ensuring operational efficiency, stock accuracy, financial performance, and exceptional customer service. Key Responsibilities Assist in managing daily branch operations within an automotive parts environment (industry experience essential) Drive sales performance and ensure daily/monthly targets are achieved Apply strong automotive parts knowledge to support the sales team and resolve customer queries Support stock management, replenishment, and stock level optimisation Oversee correct parts identification, picking accuracy, and stock control Assist in managing orders systems and stock systems Monitor sales figures, margins, and operational efficiencies Support management of P&L and budget controls Handle escalated customer queries and warranty processes Oversee stock deliveries and DC coordination Ensure compliance with company policies and Health & Safety standards Coach and develop the sales and warehouse team using best practice in automotive parts retail Support procurement and supplier management Contribute to branch growth strategies and continuous improvement initiatives Minimum Requirements Matric (Maths Literacy minimum) 5–8 years’ experience in the automotive parts industry (non-negotiable) Proven experience in a supervisory or senior sales role Strong technical automotive parts knowledge Experience with stock management and inventory control Financial understanding (sales targets, margins, budgets) Proficiency in Microsoft Office Strong leadership and customer service skills Ability to manage and motivate a cross-functional team Competencies & Attributes Strong leadership & people management ability Excellent communication skills Analytical and problem-solving ability Financial and business acumen High attention to detail Ability to perform under pressure Strong organisational and follow-up skills Target-driven with a hands-on approach