Customer Service Agent – GBS Umhlanga 2026 – Apply Now Posted 30 Apr 2026 Type FULL TIME Job Overview GBS is hiring Customer Service Agents for inbound insurance campaigns at its Umhlanga, KwaZulu-Natal centre. This is a permanent, full‑time role in the financial services sector. About the Company GBS operates within the financial services industry, providing customer support for various insurance products. The company is based in Umhlanga, KwaZulu-Natal. Key Responsibilities Handle inbound customer queries with professionalism and care. Explain insurance products clearly and accurately. Resolve customer issues efficiently and effectively. Deliver excellent customer experiences on every call. Work in line with strict compliance and quality standards. Requirements Minimum 1 year local contact‑centre customer service experience. Insurance experience is essential. Valid DOFA date. Ability to perform in a fast‑paced, target‑driven environment. Advantageous: RE5 qualification and FAIS accreditation (not compulsory). What’s on Offer Details on salary, benefits and career progression will be discussed during the recruitment process. The role offers exposure to multiple dynamic insurance campaigns and a supportive high‑performance team culture. Typically required: CV, certified copy of ID, academic transcripts, and references. Please verify the exact list on the application portal. Contact Information For further enquiries, see the application portal or the company’s contact details there. Frequently Asked Questions Is this role open to all South Africans? Yes, applicants must meet the listed criteria and have a clear criminal record. Do I need prior insurance experience? Yes, insurance experience is listed as essential. What is the work schedule? The posting does not specify; details will be provided by the employer. #J-18808-Ljbffr