Job Description The Cloud Services Program Manager is responsible for overseeing the end‑to‑end delivery of Cloud Transformation and Operations. As a cross‑functional leader, the Cloud Services Program Manager builds and nurtures strong relationships with executive IT leadership within the client organization and enables the growth of the Cloud business in the region. This role ensures that all contractual obligations are met, delivery is aligned with client expectations, and business outcomes are achieved. It also plays a crucial role in strategic planning for acquiring new clients with solutions to solve client challenges. Key Responsibilities Lead end‑to‑end delivery of cloud programs across multiple workstreams. Own and manage the overall delivery portfolio for the region, ensuring alignment with contractual commitments and business objectives. Act as the primary delivery interface between the client and internal teams, ensuring high levels of customer satisfaction and stakeholder engagement. Manage cross‑functional teams including cloud architects, engineers, and third‑party vendors. Oversee migration, optimisation, and integration of cloud platforms (e.g., AWS, Azure, GCP). Lead program governance, including planning, execution, risk management, and reporting across multiple projects and service lines. Drive growth within existing and new clients in the region. Collaborate with partners and advisors. Requirements Required Qualifications Proven experience delivering large‑scale cloud programs ideally in enterprise environments. Strong understanding of cloud platforms (AWS, Azure, GCP) and associated services. Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field. 15 years of experience in IT service delivery with at least 5 years in a leadership role managing large client accounts. Proven experience in managing multi‑tower delivery (e.g., infrastructure, applications, cloud, security). Strong understanding of RFPs, contract management, service delivery models, and governance frameworks. Excellent stakeholder management with ability to engage and advise executive IT leaders. Excellent communication, negotiation, and stakeholder management influencing skills. Familiarity with cloud governance, FinOps, and security best practices. Experience working in global delivery models and managing distributed teams. Background in infrastructure, DevOps, or cloud architecture. #J-18808-Ljbffr