Customer Experience Administrator (Internal Vacancy) Position summary Job category: Call Centre and Telesales Location: Gauteng Contract: Permanent Remuneration: Market Related EE position: Yes Introduction Tracker is seeking a proactive and detail-oriented Customer Experience Administrator to join our Customer Experience Contact Centre team at our Head Office in Johannesburg. The role provides administrative and operational support to enable efficient day-to-day running of the Contact Centre, including coordination of internal processes, communication, and general office administration. Administer customer experience incentive programmes and budgets (allocations, approvals, payroll submissions, and reporting). Coordinate procurement and payments (quotes, ordering, vendor payments, and purchase orders). Manage corporate credit card administration and reconcile monthly expenditure; resolve or escalate discrepancies. Plan and support Rewards & Recognition and other departmental events (logistics, attendance, and post-event reporting). Provide general office and contact centre administration (minutes, organogram updates, distribution lists, refreshments, and record keeping). Manage calendars and meeting coordination, ensuring agendas, pre-reads, actions and decisions are captured and distributed. Prepare and maintain high-quality documentation, reports, presentations and correspondence within agreed timelines. Compile and distribute weekly/monthly Customer Experience and Contact Centre packs, dashboards and management presentations. Administer VOC/compliments/complaints and customer survey feedback (logging, allocation, tracking turnaround times, and escalation). Maintain project governance cadence and project documentation (action trackers, status updates, change logs, and version control). Coordinate internal communications for campaigns, process/system changes and service notifications, including routing for approval. Grade 12 Higher Certificate or Diploma in one of the following: Office Administration; Business Administration; Financial Management; Project Administration advantegeous Atleast least 2 years’ experience in roles involving: Customer focus and service orientation, Credit card or expense management & purchase order processing Proficient in MS Office (Excel, PowerPoint, Word and Outlook). Experience working on ERP or similar business systems (advantageous). Initiative and a proactive, self-starter approach Strong attention to detail and accuracy Good communication and stakeholder engagement skills Customer focus and service orientation Results-driven with persistence and follow-through Conflict management and professional judgement Creative problem-solving and continuous improvement mindset Fit to Tracker Culture Accountability Excellence Tracker Connect (Pty) Ltd is committed to transformation in the workplace #J-18808-Ljbffr