WNS Cape Town, Western Cape, South Africa Operations Manager - South Africa WNS Cape Town, Western Cape, South Africa Get AI-powered advice on this job and more exclusive features. Company Description Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.Job DescriptionThe main purpose of this position as part of the senior management is to lead a team with specialist function. You are customer & client facing & strive to deliver excellent customer experience. You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area.Key ResponsibilitiesDeliver contractual and commercial performance through cost and profitability management Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management and recognition Ensure compliance to all relevant process and regulatory standards Control and minimise costs Drive continuous improvement and create value by delivering excellent customer experience Knowledge, Skills and Attributes:Leadership Change management Effective coaching skills Commercial acumen Planning and organizational skills MS Office at an advanced level QualificationsGrade 12/Matric Proven track record of 3 years’ experience in a as operations manager Experience in a contact center/BPO environment Insurance industry experience essential Additional InformationAfternoon and night shifts – Monday to Sunday (rotational shifts)Candidates are required to have fibre or live in a fibre enabled area. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Customer Service Industries Outsourcing/Offshoring Referrals increase your chances of interviewing at WNS by 2x Sign in to set job alerts for “Operations Manager” roles. Cape Town, Western Cape, South Africa 1 week ago Cape Town, Western Cape, South Africa 33 minutes ago Cape Town, Western Cape, South Africa ZAR25,000.00-ZAR35,000.00 2 weeks ago Cape Town, Western Cape, South Africa 1 week ago Cape Town, Western Cape, South Africa 2 weeks ago City of Cape Town, Western Cape, South Africa 4 days ago Cape Town, Western Cape, South Africa 1 week ago City of Cape Town, Western Cape, South Africa 1 day ago Cape Town, Western Cape, South Africa 6 days ago City of Cape Town, Western Cape, South Africa 4 hours ago Cape Town, Western Cape, South Africa ZAR40,000.00-ZAR55,000.00 1 month ago Cape Town, Western Cape, South Africa 2 weeks ago Cape Town, Western Cape, South Africa 1 week ago Cape Town, Western Cape, South Africa 1 day ago Cape Town, Western Cape, South Africa 1 week ago Senior Group Manager - Operations - South Africa Cape Town, Western Cape, South Africa 1 week ago Cape Town, Western Cape, South Africa 1 week ago Cape Town, Western Cape, South Africa 4 days ago Cape Town, Western Cape, South Africa 3 months ago Cape Town, Western Cape, South Africa 1 day ago Cape Town, Western Cape, South Africa 3 weeks ago Cape Town, Western Cape, South Africa 6 days ago Assistant Manager - Operations - Telecommunications Cape Town, Western Cape, South Africa 1 week ago Senior Operations Manager - Utilities Contact Centre Cape Town, Western Cape, South Africa 2 weeks ago Cape Town, Western Cape, South Africa 6 months ago Cape Town, Western Cape, South Africa 2 days ago Cape Town, Western Cape, South Africa 2 months ago Cape Town, Western Cape, South Africa 1 week ago Cape Town, Western Cape, South Africa 1 week ago Cape Town, Western Cape, South Africa 1 week ago City of Cape Town, Western Cape, South Africa 1 week ago Senior Group Manager - Travel Operations Cape Town, Western Cape, South Africa 2 weeks ago Cape Town, Western Cape, South Africa 1 week ago City of Cape Town, Western Cape, South Africa 1 week ago City of Cape Town, Western Cape, South Africa 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr