What will you do? Job Purpose: Responsible for developing and implementing innovative Technical Business Solutions including Tax Solutions to optimize operational efficiency at Glacier International. The specialist will provide support to key business applications and processes, including daily end user support and managing the system development life cycle for changes and updates. Key Outcomes Onboard key stockbroking data sets onto a third‑party tax application system including the integration to the company’s web admin system. Develop a high‑level understanding of Corporate Actions, Capital Gains, Deemed Disposal – the Tax implications and the interpretation thereof. Analyze, interpret and identify any shortcomings in datasets or files against business requirements and specifications. Facilitate close working sessions with various internal and external stakeholders including third‑party service providers. Present to stakeholders progress and analysis in a clear, structured and concise manner. Identify impacted areas of project objectives and provide solutions. Develop a working relationship with data providers to improve and deliver the required data for purpose. Perform other duties as necessary to support the overall strategic development of the tax application and other business systems in the organization. Ensure applications are in optimal working order. Define areas of improvement aligned with the system development life cycle and organization’s strategy. Keep abreast of issue logs of all users/system issues and their resolutions. Identify processes to maximize productivity. Manage nonconformance with System Vendors and ensure prompt resolution. Build on processes and procedures that follow the best practices of Glacier International. Monitor that the immediate and medium‑term business needs are addressed by the system and operational development initiatives. Analyze business operations with clients’ needs. Document business cases, operational requirements and help review the specifications provided by system vendors. Define areas for enhancements aligned with the system development life cycle. Constantly review and identify workflows to drive operational efficiency. Develop, maintain and review system documentation (Processing standards). Facilitate system and operational forums and workshops. Project manage system upgrades and restructuring communication, training and support. Project manage all new development within any system and the roll‑out of new functionality. Additional Responsibilities Provide users with information about new functionality and coordinate the implementation of such new functionality. Communicate to internal parties and system vendors on a continual basis. Resolve escalated incidents and critical problem areas within operations. Liaise with other teams to understand their needs and ensure they are fully informed of operational objectives, purposes, development plans in the pipeline and achievements. Act as a leading advisor and subject matter expert for Glacier International operational systems and functionality. Qualifications and Experience Relevant tertiary qualification in Finance, Accounting or Tax equivalent. At least 5 years of working experience in an international Private Wealth/Stockbroking environment is essential. SQL and Project Management experience advantageous. Analytical thinking and problem solving. Results driven and attention to deadlines. Be resilient. Ability to build strong working relationships with all stakeholders. Excellent verbal and written communication skills. Attributes Self‑motivated. Honesty, integrity and respect. Team player. Ability to perform under pressure and adapt to change. Resilience and Tenacity. Assertive and confident. Knowledge and Skills IT Data Analysis. Database Knowledge. Database Security. Project Coordination. Personal Attributes Organisational savvy – Contributing through others. Manages complexity – Contributing through others. Plans and aligns – Contributing through others. Optimises work processes – Contributing through others. Our Commitment to Transformation The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process. #J-18808-Ljbffr