Core Insurance Platform Production Manager – responsible for overseeing all IT production activities around the Core Insurance Platform, ensuring smooth operation of applications and systems, optimizing development and deployment processes, and communicating effectively with stakeholders. Key Responsibilities Production Coordination Establish and maintain IT production processes (Incident Management, Change Management, Problem Management) in line with Ea’s guidelines. Ensure availability and performance of applications. Design and implement governance aligned with global governance. Manage and coordinate external partners maintaining platform components. Identify opportunities for process optimization and propose solutions to enhance production efficiency and reliability. Release Management Implement a robust Release Management process embedding all dependencies between systems and initiatives. Supervise deployment, maintenance, and system monitoring activities. Maintain a global understanding of all solutions involved. Coordinate dialogue with IT Product Owners on architecture consistency. Supervise backlog management and ensure priority alignment with global priorities. Ensure communication and reporting for all stakeholders. Contract and Budget Management Oversee all contractual and financial engagements. Manage budget, provide visibility on consumption and forecasts, and ensure yearly budget commitments are met. Lead contractual or budget adaptations needed. Security and Compliance Ensure data security and compliance of IT operations with quality and security standards. Preferred Experience & Skills At least 10 years delivering large IT platforms, as Project Manager and/or Production Support Manager. Significant experience delivering/managing SaaS software, preferably in insurance. English as main project language; French speaking is a plus. Experience in production support management for ERPs, ideally international with offshore service providers. Knowledge of ITIL standard production support processes. Experience in IT process assessment and optimization. Good understanding of SaaS implementation (Duck Creek or similar). Understanding of insurance business, especially travel. Organized, self‑sufficient, able to evolve in a matrix organization and drive change. Strong capacity to enforce standard processes while adapting to a rapidly evolving environment. Excellent communication skills in English (online, written, face‑to‑face); French speaking is a plus. Strong analytical and problem‑solving skills. Additional Information Contract Type: Full‑Time Location: Saint‑Denis, France (50% remote, hybrid) Education Level: Master’s Degree Experience Required: 10 years Equality, Diversity and Inclusion The Europ Assistance group is committed to inclusion and non‑discrimination. We actively support the disabled, seniors, social diversity and gender equality, and we recruit based on skills and personalities. #J-18808-Ljbffr