Our client, a forward‑thinking and rapidly growing organisation, is seeking a skilled 1st/2nd Line IT Support Engineer to join their IT team. This is a fantastic opportunity for an experienced IT professional to take on more complex challenges, contribute to continuous improvement, and grow into higher‑level technical roles. Why This Role Stands Out Be the go‑to problem solver for 1st/2nd Line escalations while still working on front‑line IT support. Work across a variety of technologies, supporting users both remotely and on‑site. Gain hands‑on experience with networking, Microsoft 365, Active Directory, firewalls, and more. Collaborate with a highly experienced IT team and learn from senior engineers. Clear career progression into 3rd Line and infrastructure roles. Who We’re Looking For 5+ years’ experience in IT support, with at least 1 year in 2nd Line support. Strong knowledge of Windows OS, macOS, Microsoft 365, Active Directory, and Exchange. Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) and VoIP. Experience with firewall and switch configuration. Excellent troubleshooting skills, attention to detail, and customer‑focused mindset. Strong English communication skills; ability to work independently. IT certifications (CompTIA Network+, Microsoft Certified, ITIL). Experience with helpdesk/ticketing systems and ITSM practices. Benefits & Culture Ongoing training and professional development Supportive, collaborative team environment Remote work flexibility and exposure to high‑impact IT projects This role is perfect for a technically skilled IT professional looking to take their career to the next level while working in a dynamic and growing environment. Interested? Apply now to join a team where your skills are valued and your career growth is supported. Seniority level Associate Employment type Full‑time Job function Customer Service Industries IT Services and IT Consulting and Telecommunications #J-18808-Ljbffr