Welcome and greet guests in a professional and discreet manner Escort guests to their accommodation and provide a full room orientation Deliver personalised guest services throughout the guest’s stay Attend to guest requests promptly and efficiently Coordinate guest preferences, special requests, and celebrations with relevant departments Arrange beverages and refreshments before scheduled activities Ensure exceptional food and beverage service standards are maintained Conduct detailed pre-arrival inspections of rooms and guest amenities Maintain accurate records of guest preferences and special requirements Follow up on guest requests to ensure complete satisfaction Communicate guest allergies, preferences, and special requirements to the relevant departments Engage professionally and confidently with guests during their stay Ensure a seamless and memorable luxury guest experience Assist in coordinating unique dining experiences and special occasions Maintain high standards of hospitality, presentation, and professionalism Liaise closely with housekeeping, food and beverage, and other departments Identify opportunities to improve guest service and overall guest satisfaction Bid farewell to guests professionally and courteously upon departure Provide dedicated guest support throughout the duration of their stay Handle guest information with confidentiality and discretion