Direct message the job poster from Future Teams Description: Our UK-based client is a leading IT Managed Services Provider , recognised as one of the best companies to work for in 2024 and proudly certified as a B Corp . They specialise in delivering cutting-edge IT solutions with a strong focus on sustainability, customer satisfaction, and people-first values. As part of their ongoing growth, they are looking to hire a Technical Line Engineer to join their dynamic service desk team. This remote role offers the opportunity to work closely with UK-based customers and technical teams, playing a key part in delivering high-quality IT support and infrastructure solutions across a wide client base. This is a remote position open to those living anywhere in South Africa. Duties & Responsibilities: Deliver 2nd and 3rd line technical support and resolve complex IT issues Provide remote technical support Manage support tickets via phone, email, and internal helpdesk system Collaborate with Account Management on pre-sales technical design and planning Deploy, configure, and maintain Microsoft Azure resources Implement and support networking infrastructure: routers, switches, firewalls, VPNs, and Wi-Fi Set up and manage mobile device management (MDM) platforms Assist with installation and implementation of IT infrastructure for new projects Maintain technical documentation for internal and client use Participate in the standard on-call support rota Skills, Experience & Requirements: At least 2 years' experience in a IT support or similar roles Strong technical background with a solid understanding of networking and infrastructure Experience working with Microsoft Azure environments Excellent troubleshooting and communication skills Ability to work independently while contributing to a high-performance team Organised and able to handle pressure in a fast-paced support environment Load Shedding Applicants must be able to ensure they can maintain internet and power during office hours. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Future Teams by 2x Sign in to set job alerts for “Line Engineer” roles. Bethlehem, Free State, South Africa 2 weeks ago Cape Town, Western Cape, South Africa 2 weeks ago West Rand District Municipality, Gauteng, South Africa 2 weeks ago West Rand District Municipality, Gauteng, South Africa 2 weeks ago West Rand District Municipality, Gauteng, South Africa 6 days ago Johannesburg, Gauteng, South Africa 7 months ago Johannesburg, Gauteng, South Africa 10 months ago Johannesburg, Gauteng, South Africa 10 months ago Remote Microsoft 365 Technical Support Engineer – Night Shift (US Hours) 1st Line Support Engineer ( VOIP and SIP) Cape Town, Western Cape, South Africa 2 weeks ago Johannesburg, Gauteng, South Africa 1 month ago Johannesburg, Gauteng, South Africa 1 month ago Tech & Payment Support Specialist (m,f,d) - German speaking Technical Support Analyst (Dutch Speaker) Pretoria, Gauteng, South Africa 3 weeks ago Technical Support Analyst (Dutch Speaker) Technical Support Analyst (Dutch Speaker) Upington, Northern Cape, South Africa 3 weeks ago Technical Support Analyst (Dutch Speaker) Springbok, Northern Cape, South Africa 3 weeks ago Technical Support Analyst (Dutch Speaker) Kathu, Northern Cape, South Africa 3 weeks ago Technical Support Analyst (Dutch Speaker) Kimberley, Northern Cape, South Africa 3 weeks ago Technical Support Analyst (Dutch Speaker) Bloemfontein Metropolitan Area 3 weeks ago Technical Support Analyst (Dutch Speaker) Port Elizabeth, Eastern Cape, South Africa 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr