Teleperformance is seeking a Workforce Management professional in Cape Town to manage real-time resources ensuring optimal staff levels. The role will focus on enhancing contact center performance, analyzing KPIs, and coordinating staffing allocation. The ideal candidate should possess experience in a BPO environment, workforce management, and familiarity with tools like IEX and Calabrio. A Matric equivalent qualification is essential. #J-18808-Ljbffr
Intraday Wfm Real-Time Analyst
TELEPERFORMANCE
cape town, cape town
Published 17 days ago
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