Duties & Responsibilities Responsible for Diagnostic to Solution Proposal creation for digital projects Identify 'game-changing' capabilities by analyzing competitors and internal processes. Creative, consultative approach focused on future digital solutions for business challenges Foster relationships with key business leaders and other stakeholders to encourage adoption of innovation projects, as well as to define the project vision, scope, requirements, and deliverables. Collaborate with core and extended teams to deploy digital solutions by presenting the business case and value proposition to internal and client stakeholders. Responsible for project governance and reporting on digital projects to business units, leadership, clients Maintain awareness of new and emerging operating practices, technologies such as artificial intelligence, machine learning, and data analytics Managing client visits for prospects, existing clients with respect to transformation presentations Providing transformation solutions and roadmaps for new deals / pursuits; Drive Digital projects and initiatives for value delivery to EXL and Clients Develop value and innovation strategy aligned to key clients’ strategic priorities Support in EXL strategic priorities for driving value capture for EXL Collaborate with teams to strategize and execute value and innovation Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program Resolve implementations - Identify and execute at least three key transformation projects impacting client business outcomes for strategic client relationships Build domain specific solutions and diagnostic toolkits Support in building best practice compendium on domain led solutions Support in developing capabilities for business development and solutioning for key prospects Compelling solutioning from value delivery standpoint Technical Skills Strong Insurance domain preferable though not mandatory Functional Domain experience in Contact Center Experience with Process Diagnostics and Solutions development Good understanding of Digital Solutions: Artificial Intelligence, Analytics, Process Improvement/Elimination/Lean Six Sigma and project management Excellent working knowledge of MS Office – MS Excel, PowerPoint, Word Doc, Outlook Proficient with MS-VISIO for flowcharting/process mapping software Experience of packaging and showcasing capabilities and solutions Soft Skills (Desired) Good Interpersonal skills Good written and oral communication Strong Presentation skills Multi-tasking and prioritizing ability Project management skills to drive improvement projects / initiatives Soft Skills (Minimum) Strategic focus and strong business acumen Demonstrates a global mindset Demonstrates an intellectually agile and analytical approach and thought process Is a brand ambassador Conformance to policies / compliances with auditing skills and eye for details Ability to coach and give feedback on an ongoing basis Problem solving skills Ability to resolve conflicts constructively and lead in a continually challenging environment Qualifications & Requirements Undergraduate degree in Engineering / Computer Science is preferred. Experience in digital solutioning is a must 10+ years of overall experience including 7+ years of digital project management experience with demonstrated success and financial results with similar experience Proven ability to drive a solution from start to finish Experience in Insurance will be given strong preference Experience of packaging and showcasing capabilities and solutions Willing to work in 24X7 environment ability to relocate to Cape Town In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups / aligned with our EE targets. #J-18808-Ljbffr