WNS in Cape Town is looking for a Scheduling Specialist to create and manage effective schedules for multiple accounts. This role requires strong WFM experience, particularly in scheduling, and excellent skills in reporting and analytics. The successful candidate will oversee agent calendars, ensuring adherence to service level agreements, while using tools like Verint and Excel to drive efficiency. Candidates with experience in BPO and knowledge of relevant verticals such as insurance or healthcare will find a significant advantage. #J-18808-Ljbffr
Global Wfm Scheduler — Night Shift, Data-Driven Planning
WNS
cape town, cape town
Published 3 days ago
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