Job Overview Provides advice on a specific range of products to a specific allocated market and is individually accountable for achieving results through own efforts. Appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Responsibilities Customer Service: Carry out standard customer service activities and handle simple customer inquiries. Solutions Analysis: Assess compliance with established standards and protocols for routine inquiries. Receiving Visitors: Receive visitors and assist with various requests for information, referring more complex matters to colleagues. Customer Relationship Management (CRM) Data: Ensure basic customer details held in the system are accurate, and make notes of promised follow‑up actions along with actions taken during each sales call. Customer Needs Clarification: Interview the customer following a multilevel sales script to clarify the customer's requirements. Customer Relationship Development / Prospecting: Make calls by telephone or in person to allocated potential customers to develop relationships; provide first point of contact for resolving customer queries and complaints. Operational Compliance: Follow mandatory procedures to ensure work meets quality standards and adherence to external regulatory codes and internal codes of conduct. Business Development: Carry out routine business development support tasks and assist others by following established procedures. Sales Opportunities Creation: Identify potential customers by obtaining information, referrals, and recommendations from existing customers. Data Exploration: Select appropriate data from information provided by others and input that data into spreadsheets or standard formats. Network of Influence: Demonstrate understanding of networking value by participating in and contributing to a network of people, technologies, and ideas inside and outside the company. Key Skills Consultative Selling Customer Feedback Management Customer-Focused Customer Service Customer Understanding Evaluating Information Identifying Customer Needs Identifying Sales Opportunities Oral Communications Probing Questions Qualifying Prospects Sales Data Management Sales Software Strategic Selling Strengthening Customer Relationships Competencies Balances Stakeholders Builds Networks Communicates Effectively Customer Focus Ensures Accountability Instills Trust Interpersonal Savvy Manages Complexity Education Requirements NQF Level 4 – Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required) Closing Date 03 June 2026, 23:59 #J-18808-Ljbffr