As an Operations Support, you will be responsible for developing reports to optimize fraud detection and operational efficiency, maintaining and improving internal SOPs, tools and knowledge base, and monitoring payment systems and PSPs (Grafana, Slack) for real‑time alerts. This will be a night shift role with hours from 23:00 pm – 07:00 am. What you’ll be doing Handling day‑to‑day backend operations including query resolution, content management and escalations Monitoring and managing Customer Service operations Analyzing Customer Service processes and helping identify areas for improvement Handling level 2/3 escalations and providing support to our Customer Service team by analyzing data and customer history Escalating to the Product, Technology, Trading and Payment teams as required Reconciling online payment transactions and monitoring the success rate from downstream service providers Checking potential fraud activities to mitigate risk in online transactions, and escalating issues promptly if needed Executing daily and monthly payment reviews and providing reports as needed Website content management including banners, comments filtering, promotion landing pages, website content Handling customer queries via Social Media, Web Chat, E‑mail and Calls What you’ll bring Fluency in English 1+ years of general experience in E‑commerce or related online companies 1+ years of Level 2 Support or Payment/Tech specialist experience in gaming, and an interest in sports is preferred Detail‑oriented Analytics‑driven Ability to work on flexible shifts, including possibly working on public holidays and weekends If you’re interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours. We are committed to providing an inclusive and accessible hiring experience. Do you require any reasonable accommodations or additional support during the recruitment process or, if successful, to perform this role on‑site, if required? #J-18808-Ljbffr