Our client in the Telecoms Industry is looking to hire a Bridge Desk Agent. Responsibilities 1st Line Support (Specific Desktop Support activities) Monitoring of Alerts on Identified Systems Log the Incident and assign to Incident Manager Identify P1, P2, P3 and P4 Calls Understand the Escalation Matrix for various Business Units Understand the Work Instructions for various Business Units as they will vary for ticket assignment Ensure that the End User always has a Ticket Reference Number for Queries Identify Reference numbers on Toolset and Advise the User Requirements Ideally 1 year of IT Work Experience in a Service Desk Environment or Desktop Support Engineer Microsoft Literate A+, N+ Qualification Desktop Support experience for 1st Line Support Sound knowledge of Service Excellence, Customer Satisfaction and End User Experience. Personal Attributes Business written and verbal communication skills Should exhibit excellent time management and organizational skills to complete the assigned work effectively Honest and Trustworthy Ability to work in a team and as an individual Ability to work under pressure and adhere to deadlines Customer Service Oriented Remain Calm under pressure and have patience Adapt to Change Heightened Listening Skills (Soft Skill) Empathy to End User Situation/Challenge Well Organised Troubleshooting Skills Send your CV and latest pay slip to ATripleA Recruitment and Temps #J-18808-Ljbffr