Receptionist / Switchboard Operator - Middelburg Listing reference: track_ Listing status: Online Apply by: 12 May 2026 Position summary Job category: Reception and Switchboard Location: Middelburg Contract: Permanent EE position: No Introduction TRACKER Middelburg requires a Receptionist to deliver administrative support to the region. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team. RESPONSIBILITIES Reception Duties Provide customer service to clients calling and or emailing into the office. Answering of telephones in the office Re-directing calls to the correct person / department Courier services Adhoc duties as requested by Supervisor / Manager Deliver support to Sales Consultants in all channels, focusing on all three channels Business / Dealer / Insurance to allow Sales Consultants to focus on Sales Update Business Partners and Clients regarding requests received by Consultants or by the Regional Office Follow up and providing updates regarding outstanding projects to all stake holders(Consultants, Business Partners, clients and Management) Provide feedback to all parties, internally and externally to make sure that all parties are updated on new application, outstanding installations and other requests MIS reports (Consultants, Business Partners, clients and Management) Login details i.e. resets / creating logins Loading of contracts through IEvolve Follow processes and adhere to procedures Loading of new leads on the NR Site Customer Value, Growth, Knowledge, Efficiency– Scheduling / Reporting Request rebooking to be done on fitments not completed Scheduling urgent fitments when required Scheduling On Sites and Service Requests as required Tech Support when required Pro-actively identify outstanding fitment Maintain and enhance reports implemented by management to monitor regional productivity and efficiencies Customer Value, Growth, Knowledge, Efficiency (10%) - Process Management & Operations Ensure that the Region aligns with Tracker Head Office processes to increase efficiencies and turnaround times Positively influence the processes and relationships within the region to achieve the business objectives Support other business units and other departments within Tracker Connect Apply knowledge, seek assistance, assign resources and judgment to resolve problems Compliance with company policies SKILLS AND KNOWLEDGE Matric coupled with a minimum of 1 year working experience in a Reception environment MS office Knowledge Ability to work under pressure Ability to work within a team Out of the box thinking skills Excellent communication and organizational skills #J-18808-Ljbffr